Rather put off by the "rules of stay" as we checked in. No Children, no pets, no mobility scooters, no hot food in the room - to maintain cleanliness. Unfortunately, there was evidence of children in our room, hand prints on the wall. Walls had a number of what appeared to be coffee stains, and the light switch for the hedside light was mussing the actual swith allowing access to mains voltage!

The room was spotless staff very welcoming

Generally good. Clean room, bedding and towels. No working central heating but electric heater was provided Although bathroom/towels remained cold there was plenty of hot water. Staff were all lovely, courteous and helpful. Hotel in great location close to Venue Cymru which was the reason for my visit. As a coeliac I would have been pleased to see a natural yogurt provided as a breakfast choice but I was adequately catered for with eggs on gluten free bread. I would be more than happy to return. Overall A no frills but comfortable stay

We only stayed one night staff were excellent clean rooms many thanks

The room was a good size. Beds were really comfortable and clean. Shower had some black mould that needs looking at. There was cigarette ash on the window sill from previous tenants. The room we stayed in was falsely advertised as a ‘separate annexe room’ when it was infact just a room on the ground floor which opened directly into the bar area. We were unfortunate enough to have two families drinking with young kids screaming and ipads at top whack until midnight which felt like they were in the room with us! Theres also some sort of loud machine directly underneath the room that randomly starts up and the chimney is right outside the window and goes into the room. Location is good, complimentary breakfast is basic but all you need really!

Room was clean, tidy and just what we needed for the night. Staff were wonderful and very attentive. Breakfast was lovely, a good start to the day.

Room OK. Hotel probably below average for 3*

Can’t fault the place and staff

The room felt neglected, as did we down in the basement which was dark, cold and the bathroom was dirty and the grab rail to get out of the bath was broken and put behind the towel rail. There was no plug for the bath.

A working radiator in room 406, a hot shower in room 206 and maintenance regarding the TV's electrical connection inroom 206.

Good

Yes was very nice and friendly efficient staff

Room was spotless, staff brilliant

The staff was extremely attentive and treated me above and beyond far more than l expected of a two star hotel

There’s no proper WiFi, breakfast and very poor amenities

Perfect location for Venue Cymru, parking £2:60 for the day outside hotel 4pm - 10am. Nice hotel, staff lovely 💖 basic family room, clean (smelt a little damp). Dylan’s, The Goat and Wetherspoons within 5 mins walk. Very nice continental breakfast, didnt expect eggs on toast which was an added bonus 😃 would stay again for £80 family room! X

The family room had had a leak was smelly of damp we had 2 asthmatics couldnt mive us the first night so had no iotion but to stay in that room as llandudno was fully booked because of fireworks, we where moved to another room saturday. The continental breakfast was awful it took 25 minutes to get tea and coffee only for it to be undrinkable the glasses for the juice smelt like wet dog there was a small selection of fresh fruit which was fine we were offered eggs and toast the children had scrammbled i had poached and hubby had fried they were all awful lole rubber, i am nit by any means a food snob or fussy but it really was awful we didnt bother the morning after

Stayed in annex at rear of property so can’t review main hotel, but place looked tired( marks and dents in wall, curtains just about hanging on in there and floodlight up stairs not working). Shower brilliant but couldn’t turn heating off and it was on 24/7 so had to have window open fully day and night.Breakfast basic buffet and weirdly could only order eggs and toast for warm food but all cooked nice and staff were always pleasant and welcoming.

Room was so hot when we walked in fortunately we could open the window but not ajust the temperature. A lot of the furniture was dated and cupboards wouldn't stay closed. A plug that would fit the bath been a family room with children would of been good. Only 2 towels with a family room provided. And did notice a lot of dirt and dust between the beds. Was a cheap stay but could do better.

Limited breakfast,rooms not clean, limited facilities.No wi fi in rooms, very outfated overall Good location though.