Staff was nice. Room clean

Excellent location right my the M4 if traveling East or West, very clean throughout, housemaid every day ensuring your room was spotless on return after a long day. Excellent facilities on site, the casa restaurant and bar served good food and drinks. All the staff I encountered are first class. Paid parking every night is what most hotels do now these days. But very secure. Excellent rates per night, would not hesitate staying here again.

Very clean comfortable very relaxing staff are welcoming breakfast was better the second time coming and I will definitely be back thank you

Very pleased with the room, general cleanliness & very friendly staff. 10/10 However, it would have been nice to have bottles of water in the room. Secondly, I do not expect to have to pay a nightly charge of £13.50 to park my car, on top of a not so cheap room rate. This would certainly deter me from staying again as the location is not in the centre of a town or city.

The rooms are quiet clean and the staff at the reception are quiet courteous. The only thing i will recommend is that they need to improve their breakfast menu.

A special mention to Craig Great service

Top class quality

The room was clean, the staff were nice, the amenities were good.

Everything - but food could be better

Comfy and convenient

We stopped at TY Newport Hotel to visit a show at the ICC Wales venue half a mile away. Reception staff were polite and courteous throughout our stay. Most things were available within the room like , Hairdryer , Iron and ironing board , kettle to make normal tea and coffee ( No Green Teabags). The room was quite large and clean with a side chair and low table. A large TV on the wall . The bed was quite comfortable. Had some food in the CASA area , we had Smashed Burger with chips and Chicken pesto sandwich with no tomatoes , not cheap but were very tasty. We had Cruz campo plus a Cider and black on draught which was refreshing at a cost of around £6 a glass. The Bar / restaraunt staff were excellent. Stayed at Ty Newport , Room 133 , behind is the rear roof of a lower floor building, the main dual carriageway and also the delivery area for the hotel. I was woken around 5am with a noise and what I believe sounded like a noise of something scraping across a nearby floor so probably a delivery being made. We read that a minibus service was available between the ICC and the TY Newport which is part of the Celtic Manor Hotel, but after asking on arrival was informed this was unavailable on this occasion and a UBER would be the cheapest way to travel to the ICC Wales venue , this cost about £6 per journey each way per car and less than a 5 minute journey, they say it’s walkable in 15 minutes but it’s across busy roads and carriageways.

Lovely room

The staff were extremely welcoming. The room was nice and clean. The bed was comfortable and got a good nights sleep. Had dinner in the restaurant every night. Sophie and the team were great, food was delicious. Used the gym while there as well and it had a good range of equipment to use. I will definitely book again the next time I am in the area.

Parking fee rates not mentioned on their website, much more than I was expecting for an overnight stay. I chose the hotel based on price. Had I been aware of the car park charge I would have chosen another hotel.

Check in was quick and staff polite and efficient. Room was spacious and clean as was the bathroom. Bed very comfortable. Evening meal in restaurant was of a high standard and good sized portions - staff in restaurant very attentive and friendly.

Nice big room, lovely ensuite, comphy bed. Very warm room. Bring your own pillow.

Best hotel in its class. Would recommend the Ty group to everybody. Only drawback they are not across the UK.

Excellent hotel. Convenient. No negatives at all.

Excellent location, great room and fab breakfast

Good