No hot water, then no water for a full night into early morning. And no info regarding this from the hotel. A backpacker hotel, not a luxury hotel as advertised by Expedia. No spa or spa service, only two towels for the cold shower my husband and I took. Rooms barely cleaned after our second day. We finally booked a true luxury hotel at 1/9 the price of this total rip off. Disgraceful.