Beautiful room, comfortable bed, big size compared to most accommodations. Responsive customer service, but miscommunication with the information provided by Expedia and the property. No room cleaning and change of bedding. The common area wasn't very clean either, but they always provided coffee, tea, milk and cereal. Silence most of the time, I had a long stay and only one day there was a problem with a smoker. The management solved the issue promptly and safely.

I rented a room in London that looked clean and nice in the photos, but the reality was completely different. The room was extremely dirty, the bathroom was in terrible condition, and the bed linens hadn’t been changed—they were visibly dirty and had hairs on them. Additionally, I found suspicious residues (like an item associated with drugs) under the furniture, which is completely unacceptable. I lost an entire day of my trip finding a new place to stay and had to pay extra costs because it was last minute. The host promised a full refund but only issued a partial one. I request that this situation be reviewed and that a full refund be provided given the unacceptable conditions and inconvenience.

Convenient location near the hospital, clean but cold in the room

Facilities were clean but the bed smelled heavily of body order and would not leave the room even with the windows left open all day.

Free buffet breakfast apoeared non existent.