Điều kiện & Điều khoản của Elephant Airport Express

Chính sách đặt chỗ

1. Children aged 3 years and above must buy full price adult tickets.
2. Price already includes fuel, toll, parking fees, and taxes.
3. Passengers traveling from the airport are advised to choose a shuttle schedule that departs at least 1 hour after their flights’ arrival. This is to make sure passengers have enough time to board the shuttle after completing the disembarkation processes (e.g. going through immigration, baggage claim, customs).
4. Passengers must check in at Elephant Airport Express counter at the departure point Suvarnabhumi Airport on 1st Floor between Exit 7 and Exit 8, at least 30 minutes before departure time.
5. Passengers must bring their Traveloka vouchers to check in.
6. If your flight is delayed, please contact Elephant Airport Express Center at +66 61 419 0774 or Line: @airportexpress to reschedule.
7. The booking code written in the voucher issued by Traveloka is a valid proof for passengers to board the Elephant Airport Express shuttle. The voucher also serves as a valid proof for passenger claims in the case of errors by Elephant Airport Express.
8. Elephant Airport Express will provide services according to the details written in the voucher issued by Traveloka.
9. Passengers traveling to the airport must board the shuttle at the boarding location and time as written in the voucher.
10. If the passenger fails to arrive at the specified boarding point on time, the booking will be canceled and cannot be refunded.
11. Seats will be assigned directly when boarding the Elephant Airport Express shuttle.
12. Passengers cannot change their drop-off location during the trip as the luggages are arranged in order according to the drop-off stop, passengers must drop-off the shuttle at the drop-off location as written in the voucher.

Hạn chế

1. Hành khách không được hút thuốc trên xe.
2. Hành khách không được mang những vật dụng nguy hiểm (như vật sắc nhọn, dễ cháy, chất nổ, chất hoá học, vật liệu nguy hiểm, thuốc cấm), vật dụng nặng mùi, thú vật, hoặc các vật dụng khác có thể ảnh hưởng đến các hành khách khác.
3. Hành khách không được tự lái xe của Elephant Airport Express.
4. Hành khách không được dùng dịch vụ của Elephant Airport Express cho các hoạt động phạm pháp.
5. Hành khách tự chịu hoàn toàn trách nhiệm khi vi phạm các Điều khoản & Điều kiện của Elephant Airport Express đã được nêu ở trên.