Arrow on Swanston

When we arrived I was told I had to pay $100 as a deposit for the room, this was not explained very well as this was on top of our accommodation but I was to get it back if our room was not damaged in anyway. When we arrived in our room which was through another are to the reception we noticed that the room had a smell so we opened the windows. The two rooms with the beds in them had too much furniture in them as one bedroom had a double and the other had a king bed which with all the furniture in them there was not much room to move. We had to use the sofa as a bed and we was only given one sheet and a blanket and one pillow. Tv didn't work properly but did come right after I went down to reception as there was not a phone to use to ring through to reception about the tv and more bedding. There was no face washer and no tea towels no hair dryer (which you had to request). The fridge froze our food so we had to turn that down. Carpet was stained and the bathroom was a tad off and it needs a fresh coat of paint . The intercom didn't work to talk to people on the street who were visiting us and there was also no booklet/folder to say where the fire exits were or information on the complex etc. The pictures they actually show of the rooms are of their other hotel they own not this one as we have stayed at that hotel a few times but it was under another name. The only good part was the service at the little coffee shop on the premises it was fantastic.

This place seemed nice in the pictures but no. No teatowel Broken glass on dining chairs Quite dirty See through blinds no blockout No phone to ring reception No handtowels or face washers Sofa bed wasn't made as we requested Showerhead didn't stay up A plastic bag over the smoke alarm Previous peoples clothes in a cupboard Balcony had pillars blocking view - the ones below us were nice and open and cheaper rooms. I don't normally complain but this wasn't good. Staff seemed nice enough. NOT HAPPY JAN and wouldn't recommend.

Great rooms for an overnight stay, super comfortable beds. Could be cleaner and updated facilities (TV’s).

Good location in the middle of melb CBD. I've booked this hotel a couple of times. Unfortunately there was a red stain on our sheets that my partner had to cover up with a fitted sheet. Not sure what it was, but alas not a big deal. Amenities were great, and we did get a better room that we originally booked!

The blokes behind the counter was to busy talking to each other instead of communicating with the customer

I find this place ideal for when I’m at TAFE. It’s clean neat and tidy, close to supermarkets and dining options.

The room itself was good, can't complain there. I found the rest of the hotel bizzare. The pool and gym building was very seedy and felt like an undergroung subway, also a strange musty mouldy smell. I tried countless times to contact the reception in anticipation of my stay (over the phone, via email, via their website, via wotif) to no avail. This was incredibly frustrating as I wanted to confirm my check-in time with them (to ensure it was okay). And yet, loved the location of the hotel. I think overall I have mixed feelings, but it was a nett positive once I was there.

3am noisy garbage trucks every night. Couldn’t shut out lights on all night from adjacent buildings. Noisy old fridges, wry thin walls, polyester linen

Look.. what they advertise as the rooms is NOT what you get. They advertise these beautiful rooms but you get what's equivalent to Ibis Motel style accommodation. And yes, precious priscillas complain about it on here and say they'll NEVER stay here again. Sure, more room for us who like VALUE.

Near China town

Think twice before prioritising cost savings over safety. Yes this hotel is budget friendly, but I had the most terrifying experience when a random person was able to access my hotel room while I was inside getting dressed. Luckily the guy quickly left after he said he had got the "wrong room", but that does not take away from the fact that his key card was able to access a different room to his. And no, this guy was not the housekeeper.

We booked a room with a king bed but it definitely wasn’t a king.

Nice hotel located a really central area. Walking distance to Melbourne Central + tram is close by. Close to Lygon street and lots restaurants and shops close by. Room is comfortable for the price, easy check in/out. Would recommend.

Needs tv in room and maybe a different shower head as it came just below my chin

Staff was lost no proper communication no greeting. Room was small and looks very old. Amenities like swimming pool was smelly and dirty.

Decent location just outside the city. Room was very small and cramped, bathroom very outdated. Also needed to walk around multiple floors to exit the car park as there’s no stairs/lift. Was fine enough for the one night.

This was my second time staying there , the kitchen area has lots of German cockroaches carolling especially when the lights are off . I suggest a through spraying needed.

Photos are not what the place looks like

Absolutely disgusting. Mould and damage everywhere, disgusting smell to the rooms, no lights working, tv broken, beds stained and rock hard. We refused to stay even after been shown two other rooms. Disgusting

Convenient location with off street parking