Holiday Inn Express Melbourne Southbank, an IHG Hotel

Very nice!

It's clean and it was comfortable

The location of this hotel was perfect for our trip as the meeting point for our excursion was very close. We were able to walk to the sky tower and enjoy the views.

Staff were pleasant, premises were clean.. would definitely recommend.

Not enough staff

Great find, very convenient

Convenient

Great spot. The lady when we were checking in seemed miserable and her demeanour was very negative. Otherwise everything was as expected.

First stay and looking forward to going back. If you are looking for a nice no thrills stay, this is the place.

Clean convenient and easy

clean, free breakfast, nice staff

We were very pleased that they were able to give us an early check in. Very quiet and close to the river and many dining options.

Friendly, helpful reception staff and clean rooms were the good things. Bad thing was the size of the rooms.

Overall a comfortable stay.

I had a city view room that was very nice. The hotel was conveniently located. The only constructive feedback would be that the breakfast service was overwhelmed by the crowd.

Great value for money, great location, great breakfast but the line for check in was ridiculous and the worst I’ve struck. If heck in is at 2pm and your full or close to then why don’t you roster staff appropriately. The check in line was back to the elevators ( about 14 people in front of me )and 2 people on reception. The 2 staff were also on the phone, sorting out peoples internet and keys not working issues and it took over half an hour. Apart from that it was good .

It was ok, I will not be rushing back in a hurry

Another great stay. It’s so easy to check in , park and get to room from car park ! Staff are friendly and breakfast was nice also! Room was great , quiet and in a great position Will be back in a couple of weeks again!

Unfortunately our stay was not good at all. It started with us ordering room service to find that our order ( which was a process in itself) was not actioned and after a 45 minute wait for buffalo wings and fries and a glass of wine, we had to pick it up from reception and the wine did not materialise. Breakfast was ordinary with bad service . My husband walks with a wheel walker and we were jammed into a space when the staff closed the sliding door marking “ the end of breakfast”. Staff generally unhelpful and quite rude. Bathroom in our room had a n awful smell and the aircon couldn’t be altered. I also couldn’t contact hotel beforehand as Phone connection never worked.

Location is good in regards to Southbank being just a few minutes walk away. Hotel was clean and quiet, staff were friendly, reasonable amount of options available at breakfast, although not a big fan of the coffee machines, they have the same one across the road at 7 Eleven. Overall we were happy with our stay and would absolutely stay here again.