ibis Budget Dandenong

Check in at any time

Absolutely filthy. The shower and toilet facilities are on par with a festival porta-loo — dirty, unhygienic, and unpleasant. Would not recommend.”

Being close to the CBD and in a popular built up area i would have thought there would be more than 1 TV channel available. Very poor.

I think the guy the check in desk was either having a very bad day or didn’t want to be there . Apart from that stay was good .

Amazing staff

the queen size bedroom had 2 soft pillows only. we requested an extra pillow but they said they couldn't provide it. they did provide an extra towel and a blanket.

Room wasn't terrible, but could be cleaner. Blanket was clean, but very old and with stain marks all around. Bathroom showing signs of age. Water leaking from shower tap. No shower curtain, so water went everywhere during shower, including toilet and toilet paper. Room wasn't cleaned over a 4 night stay, so some wet towels left on the floor (had to use them to dry bathroom floor so we could walk on it). Breakfast was also disappointing. Very few options, and items not replaced when empty, unless you keep asking for them. They ran out of cups, plates, mugs, cutlery, bread, juice across several days and not have replacements.

I don't

Helpful staff

Paid for the hotel through hotels.com, have never had an issue with any until this one. I called prior to arrival and was assured all is well, they could see my booking and that my serivce dog was no issue (as she had to double check with the their "management" .. i arrived and they proceeded to check me in with no issues. Took my dog who was tired into the room we were asigned, and as i went back down to get his water and the rest of my luggage, the lady on reception stated "im sorry, you havent paid" there is nothing coming up in our system... and made me call all companies to confirm such payments had been placed and paid for. This answer was still not good enough, even the reicept wasnt enough. By this time my dog had been trapped in such a confined space for about 2 hours, as she had locked the keycard given to me. Made me call wayss in Dandenong, to which some how was transffered to the one in Werribee? To which i know i did not call, and they werent able to help me with any accommodation after having to explain my situations time and time again. Ling story short, wasnt allowed to stay, had to leave, got my dog and left.. then at 9.30pm the same day, i get a phone call asking am i coming to stay in the room i paid for? And thus expressed my concerns of travel expenses and the humiliation i was caused due to the wosrt experience, i felt i should of recieved some form of compensation, like a free breakfast or room upgrade, to which they denied and never called me back

The staff at the Accommodation were so friendly and helpful. The room was in great condition. I would highly recommend this place and would surely love to come back to Melbourne and stay here!!! Overall Excellant !!!@

Convenient

Okay for the price

We are currently staying at ibis budget hotel right now. Service is excellent, staff are friendly,accomodating and helpful and the environment is safe. We are staying for more days and I recommend this place to friends who are looking for a stay in dandenong.

Milk was not provided in the room - one had to go to the foyer to get some in a cup. Room was not tidied during the day. No tissues in the room. No remote for the high wall mounted air conditioner. Other than that it was a fantastic place to stay at.

Location is convenient, local shops and some restaurants near by. Staff are good. My room tv wasn’t working. Staff tried to turn on however he couldn’t. A kettle and tea coffee facility available at room. Toilet seat and one coffee cup was broken.

Cheap clean basic accommodation, good parking. Bed mattresses are getting a saggy and could do with replacement. Make sure you bring a 3 m phone charger cable as there are no power points next to beds.

Loud, dirty, felt like a cell but you get what you pay for.

Staff might as well not exist and the room just didn't smell great at all. I actually left the same night as I couldn't handle it and didn't feel like wasting my time with rude/ nonchalant staff.

Arrived and waited at the reception for about 10 minutes. Receptionist arrived and served other guests while I was sitting and waiting. He gave me the swipe for the room. I went up to the room at the second floor, was trying to open the door but couldn’t open it. I came back and told him what was happening. We went up with him to the room he swiped to open but guests were in the room.