Kirra Surf Apartments

We checked in on Saturday for two nights. I have stayed in many different places around Qld but this was undeniably the worst. On our first day, no pool towels were available for us to use due to reception closed. There was a power outage from around 5pm to 8:30pm on our first night. No power, no water, no cooking able to be done. No showers, no hand washing, no use of toilet flushes. I had two elderly parents with me and there were five of us all up. We couldn't leave the unit as the lifts were not working and it was 9 flights of stairs down to get anywhere. It was nice that the property manage allowed us to check out 1 hour later on Monday, but this did not feel like enough. On Sunday morning at 9am, I attended reception to request more tea/coffee, toilet paper, an extra bin bag, etc. By 12:30pm this had not been provided. There was only one small sachet of dishwashing powder and laundry powder for 5 guests for two nights/3 days. I phoned the main number and was advised there "was no guarantee" it would be provided since reception was now closed and is only open for one hour on weekends, from 9am to 10am. This meant we had to drive out to buy these bare basics. There were 5 of us and what was provided was simply not enough. The BBQ at the pool was not working and when I asked for help, I was advised that due to the power outage the night before, other issues would take precedence. . I've stayed in many, many places and this was by far the worst.

The room was fantastic but desperately needed a paint. Other than that everything was great

Great views, handy location and was hassle free

Excellent location. The view from the unit was amazing. One of the best hotels we stayed. Recomended for Families.

The apartment was spacious with the comfiest bed. Ocean view was spectacular with a large balcony area. The gym had most cardio machines - rower, bike & treadmills.

Such a fabulous property. Quiet but within short stroll to everything. Our apartment was so spacious. Just wish we could have stayed longer but will return for sure.

Great location but found didn't supply enough necessities like shower gel & tissues. Water pressure was low for shower & decor very dated. There were traces of dust on bedroom side desks which meant house keeping not doing sufficient job.

There was nothing to dislike. Everything was fantastic and staff were very helpful. Surf Clubs close by for meals as was Seven Eleven, ; Buses, Coolongatta Airpor, beach, walkways . Everything ++. We will return.

Advisable to have a car if you stay at this property for getting around. Although you can walk across the road to the beachfront. We travelled in a quiet period out of school holidays and found the property very quiet, very clean, quick lifts to our level. Staff were very friendly. We would stay here again.

Great location, close to the airport in a relatively quiet part of the Gold Coast. Loved it

.

Had a great time with the family (2A 4C). Loved the north sub penthouse views and being able to watch the planes and the ocean!! We had everything we needed, and the pool was great. We will be back!

Fantastic location. On site managers were amazing and great to deal with before and during our stay. We stayed in apt 507 - great apartment with everything you need for your home away from home.

Beautiful location, unit was amazing it was clean & fully self contained , service was excellent easy to access after hours, only fault, one key with fob is issued until office hours, with 5 people it was a bit of an ordeal as a key with fob is needed for all entry points…

Great property. Facilities were clean, and not busy or noisy. Self conatined unit with plates, utensils etc. Would love to come back

We loved absolutely everything about this property, it went over and above our expectations. Tom at Reception was very helpful. Our apartment, one bedroom was very clean and modern, had everything we could want including the best views ever of the ocean from living and bedrooms. It was so relaxing to just sit and watch the waves roll in and the skydivers landing on the beach. We had a very relaxing and wonderful holiday and will definately be back.

Stunning views and very clean. Great amenities and warm welcome. The apartment itself was fantastic. There was one small issue that is required to be corrected. The shower door seems to not hold water well and causes the bathroom floor to get seriously wet. This could cause a hazard. However, overall 5 stars out of 5. Would definitely recommend and would love to stay again.

Great property and unit! Clean, tidy and a great view. The internals of the unit are starting to look a little aged (a coat of paint here and there) but nothing that would stop me staying there again.

Lovely location for a relaxing getaway.

Friendly staff and amazing views from our room. We will be back.