Lumina Stays - Aspire

Amazing pool spa sauna location highly recommend

Wonderfull place to stay if you don’t need to park a car.

Amenities are lovely and location is great , only down fall was a cold shower

All staff involved were Amazing. Jeeno from maintenance. Reception staff at the Aspire were lovely especially Angel during the fire drill. Thanks to all involved. I had a great stay.

Window would not close in 30+ degree temperatures and couldn’t hear the fire alarm

Fantastic apartment to explore Melbourne and very responsive customer service!

The property was nice and modern. The only negative thing I could say is having to always request more amenities as the Office of Lumina is offsite and the amenities was brought the day after. The apartment was west facing so it got really hot in the bedroom, only aircon was in the lounge room which wasn’t enough to cool the whole apartment down. The weather temperature outside was between 22 to 25 degrees during our stay.Pool and spa facilities were nice.

Aspire is a great place to stay. Close to shops, trams, buses and rail. However booking through Lumina Stays was not ideal. Only one key per unit is available which is most inconvenient and we were unable to get second one. Also we stayed 11 nights but had to ring to get unit cleaned which happened on day 9. Would look at booking a different way next visit.

While the Aspire complex is fabulous, the apartment itself was deficient. The bathrooms had not been well cleaned and one of the glasses in the kitchen was dirty. Limited quantities of cheap powdered coffee, tea, etc were provided - nowhere near enough for all days of our stay and not what we expected foe high end accommodation such as this. During our stay the temps were high - into the 30s - and we quickly found out that the airconditioner did not work. While the management company provided standing fans they were delivered late in the day and only one of the two provided worked. They only served to create air movement, not to actually cool the space. We were told that nobody was available to come and look at the airconditioner, even though we alerted the management company to the problem at 8 am on a weekday. This made for an uncomfortable stay and poor sleep for two of our three nights. Other options were offered but these would have seen our family separated over multiple rooms or moved. The property management has outsourced its key collection service to key ninja. This meant we were subject to overly persistent communication regarding our proposed check out time. Not what we needed while trying to enjoy a holiday free from time constraints. This experience contrasted starkly with our previous stay at another apartment in tbe complex, which we could not rate highly enough. Overall the owners of this unit should reconsider the management company they have engaged.

Easy access to all parts of the city

管理團隊友善，都能達成需求，溝通過程順暢。房間乾淨，空間大，樓層高風景好，廚房設備充足，硬體設施齊全，近市區，周圍餐廳選擇多。因為無實體櫃台，在入住及退房都需要預約人員來拿或收取鑰匙，如自行開車及搭乘晚班班機會較不方便些。