Mantra Hervey Bay

Booked room was ready at 1300 but it had a step in shower. We were offered a walkin shower but room not ready. Staff offered to call us when ready but this did not happen and room only available at 1420. It was a harbour front room but did not have a kitchenette, microwave, place for cases or toaster all of which were advertised No desk,one chair and very small room and staff advised no rooms had a kitchenette. Doubt if the shower meets max temperature limit. This was like a hostel room, will not stay here again. Would have complained but did not have access to details of all features we relied on in our booking. We are in our eighties visiting Urangan for a special occasion; not so special.

Amazing location. Many food options close by - restaurants, cafes, etc. We enjoyed a local Tapas Bar with food being very tasty and plentiful. Easy walking distance to everything- marina directly in front, with whale watching tours a few steps from the Mantra and pier is a comfortable walk. Small, clean, compact rooms, good views and reasonable price. Staff were very friendly and helpful.

Our room said marina view, but we had trees in the way, which made it hard to see. But by the last night, and it wasn’t the resort’s fault we had inconsiderate people who thought it was acceptable to smoke on the balcony, even though it was a non- smoking resort.

Staff were friendly, rooms a good size and beds are comfy, just all very dated

Great for a one night stay

The room we were in was so small we could not even fit our bags in the room nor was there a chair to sit on as it would not have been able to fit either. It was very dated and needs upgrading badly. We were moved to a 1 bedroom apartment which we were charged extra for and it was excellent. The staff were very helpful with getting us a larger room, however we did have to stay in the small room for 2 nights. It was very uncomfortable.

The balcony was a waste of time. Tiny with an air con unit high up so made it useless. Very dark room. Tired bathroom.

Clean and tidy nice staff property a bit dated bathroom light did not work

Based on my recent stay at Mantra Hervey Bay in room 417 I would say that I would more than likely not stay there again. For a price of nearly $350 a night you would at least expect the room to be fresh and exceptionally clean but all I got was a very overpriced room that was filthy and very dated. I have stayed in backpackers that were cleaner and more modern than this. The dated clock in the room didn’t even work and the paintings all had mould over the front of the glass and behind the glass. It smelt and the walls were all patched with plaster and cracks. See photos for details.

The staff were fantastic, very friendly and professional. The bed was comfortable, the location was close to everything.

It served us well

I loved the marina view & convenience to whale watching & the boat club dining. The room while very comfortable was dated & could have done with a refresher of paint & carpet. But all in all a very enjoyable stay.

Thoroughly enjoyed our stay, that's why we keep coming back.

Very disappointed, Ants/ jets not working spa/ no room servicing).. Manager not helpful to moving a room) Won't be back or recommend this mantra. Very upsetting!...for the $$$$

the location for dinning and entertainment

Although little dated the staff did excellent job on cleaning the apartment. Staff polite and helpful. Pleasant stay.

A lovely location however the facilities/building are looking very tired.

Dishwasher didn’t clean, maintenance man lacking, tired needs updating, front desk staff nice.

Room was not ready on arrival waited one hour

Property needs an overhaul. Very outdated with the shower over the bath Unstable and an accident waiting to happen