Mantra Southbank Melbourne

Great location, friendly staff, apartment was a great size

Staff were friendly, helpful and very Informative regarding the local area. Overall appearance was good. Rooms were clean, beds comfortable, some noticeable updates required, but happy with our stay. Would stay again.

Frontline staff were very friendly and helpful! The overall cleanliness of the room was mediocre, hair on the bathroom floor, kitchen counters were not clean (I wiped them and they had residue on them, tacky feeling), bathroom was old and tired. Reception area carpet needs a good clean. Very noisily building/refurbishment noise from upper level balcony. Bar downstairs wasn’t open at all which was annoying. Room was hot during the day, I was actually sweating and air-conditioner wasn’t keeping pace on a hot day. The Internet was glitchy and I needed to call reception twice to get help. The only positive was that the staff were lovely. I wouldn’t book again.

Disappointed with our stay. Firstly we had an issue where the reception said she could use my Photo ID from myVicRoads then her manager over ruled her and said no we can not accept that. AS i left my wallet at home i needed to log in change the name on the booking to my husbands then we could be checked in. all with 4 kids in the foyer. Not ideal at all! Then the view in our room was of a brick wall and construction site but cost us the same $$ as those rooms with great views. Room needs refreshing and fix the minor repairs needing attention.

Clean rooms. A lot of construction going on around the area which was a bit noisy. Close to Southbank and public transport

The hotel did not warn us of the construction work going on there. Not good communication

Clean, friendly hotel situated in a good position for Southbank activities.

Easy walking to Rod Laver Arena! And close to all amenities. Property was great, and the staff were lovely. We had an awesome time.

Close to Southbank and the AO.

Tvs haven’t been updatedso no channels work in bedrooms. Spa out of order, sauna out of order. Noisy works next at the arts centre starts at 7am with heavy drills drilling into concrete.

Location of property is excellent but city road side is noisy. Shower over bath only suits people under 6 feet.

Room was in need of a good deep clean. - black spots in the shower - someone else’s dirty sock found behind the curtain - found the bedroom tv remote (when checking out), behind the curtains - spa & sauna wasn’t working - pool floor was very slippery - very noisy even with the windows closed Positive Bed was comfortable

Property was great. Balcony's smaller than anticipated. We were upgraded to a deluxe room. Given a bottle of bubble, chocolate and a cheese platter. The room was clean and very comfortable. Beds were great. We did have an issue with the loud AC unit and we were moved rooms. Staff were amazing especially the manager Nicola. Would definetely stay here again.

That is how the sofa bed sheets were set in the sofa bed...

Nice apartment Great amenities Friendly staff

It was a lovely stay. Staff were great. Pool was great. Loved the pop of colour in the rooms. Comfy beds.

Kids enjoyed the pool! Breakfast was awesome - totally worth it :)

There was no cleaning at all. We had to ask for soap in the bathroom- they were empty when we got there. The dishes in the kitchen were not clean.

The staff and location are great. The room does require more attention around cleanliness.

The room itself was very dirty, very outdated which wasn't an issue but it was dirty. The microwave was dirty, very dusty. The reception staff were very nice and helpful.