Novena Palms Motel

The grounds weren’t nice nothing like the pictures. The room was clean but it had a funny smell and the bathroom sink smell coming from it shower door didn’t close so the bathroom floor ended up all wet . The price on line I thought I was paying $429 But when I got my invoice it was $. 437 And it was over price for 1 night

It’s an old worn out room with plates and cutlery all sitting in the drainer in the sink! 1 fork, 1 teaspoon .I can’t believe we were charged so much for crap like this. I am mortified. There are Gorgeous hotels near the airport 1/2 the price of this crap..

Room was fine. Gardens could do with a tidy up. Dirty ashtray out the back table. Had trouble with TV. Fine for an overnight stay or a base to come back at night to sleep

Spacious clean room,clearer instructions on where the rooms would be good - I went up the wrong stairs!

Clean, quiet and comfortable room

Staff and room great but no restaurant so description needs amending

The room was absolutely clean and very spacious, will definitely stay there again..thank you

Location and views

Late arrival was easy to get the keys and get self access. Easy self check out prior to opening hours, comfortable, clean and very good accessible location.

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The office woman was very helpful.Ordered a taxi for me which was on time.Also she left great instructions for getting and dropping off keys.Room was clean.Good courtyard to sit in.

With confirmed booking through online booking and email also stating confirmation, upon arrival my partner had waited for 2 people ..separate other bookings to be finalised although they were advised that their bookings were cancelled then for us also to be told no you don't have a booking either, as my partner came out to our car to get my phone to prove confirmation of booking the receptionist shut the doors and locked them and also shut the roller doors, without providing any information as to why not bothered to help us with resolving the matter and thus occurred at around 7 pm. Highly rude and very neglectful, appalling that we can't be provided reasoning. Being a local yet made to feel like we aren't even worthy of explanation for understanding what's happened and where/when our money would be refunded..., I'm just going to stop there should anyone else who books here especially being Australian, warning as you will see and feel this "motel" discriminates as they mainly provide for "their culture" we had to sleep in our car .

Such a comfy bed and pillows. Really clean and roomy. Just what you need to refresh before being shuttled to the airport. Thankyou

Clean unit very comfortable Stadf were amazing.

Very convenient to Airport, free shuttle included. Clean and quiet. Lovely Manager ☺️

Neat and clean

Room was a bit shoddy

It was not worth the money we paid. It wasnt the cleanest place the photos on the web different to the place. The pool wasnt that clean. The whole place could do wiith an up date the gardens ect. It was more $150 a night place. Every disppointed.would not stay again.

Only got a couple of hours sleep. The bed squeaked with any movement, PowerPoints were faulty and caused damage. Gaining access to the room in the dark was difficult due to non lighting

This was a relaxing over-night stay. We arrived at 6 am and appreciated the Hotel storing our luggage so that we could go see Brisbane while we waited for our check-in time.