Peppers Beach Club & Spa Palm Cove

Overall, we found this was a medium experience - lacking the luxuries for what would be expected of a resort of this price. Pros: - Staff were friendly & helpful - Pools were calming, clean & a very lovely temperature - Buffet breakfast was delicious, and had options for people who were gluten free. - Bath towels were very plush & extra large! - Environment was relaxing. Cons: - Overall, the hotel is needing maintenance. There were a lot of small issues that, added up, made for a less than luxurious experience. Room had visible built up dust (especially on shelves, lamps and storage), wardrobe handles were wobbly, one wardrobe door was crooked and hard to close, bed wasnt very comfortable, internet was slow, room shutters were dusty, wall paper in communal ladies toilet is peeling off wall & toilet flush was partially broken (fixed with duct tape), and much of the communal spaces were in need of a good clean. - Lacking amenities you would expect from a similar-priced hotel. For example, no ice vending facilities on the floor - when asked reception would direct me to the restaurant - could not obtain additional swimming towels if desired (only could replace wet with dry), no room service, no bath salts for spa bath, etc. - Pool bar was closed for majority of our stay, as they informed us on arrival that the roof was being replaced. - Pricing inside resort quite high. Overall, didn't meet expectations.

Great place, certainly needs a tidy up and is getting a little worn out, shutters not working, drawers broken, bathroom window seized. Everything else was perfect and will definitely be back, pool bar is addictive and couldn’t get enough! Just needs a little TLC

Super Bell endroit, accueillant, patio piscine, resto à proximité, température extra ordinaire.

Loved the appalles shower and body products

Perfect place to holiday. Pools are fantastic staff are friendly and helpful.

Wonderful experience at Peppers Palm Cove 🌴. We had such a lovely time and the staff were kind and helpful. We really felt special during our stay and can't wait to come back for another visit.

Beautiful spot. Wonderful staff

Beautiful grounds, awesome pools, and friendly service. Trent (assistant manager) was really helpful with local knowledge and made great recommendations on where to go, where to eat, and what experiences to do. Other than the jellyfish and Crocs prohibiting swimming in beaches, we loved everything about our trip!

The hotel and Palm Cove was a great place to chill and relax after a 3 week trip in Australia. The hotel was amazing, the staff were all friendly and helpful.

Our stay at Peppers was overall pretty good. The pool is amazing, the breakfast was great and the location was fantastic if you’re looking to just try out some great restaurants. A couple of call outs - the staff are amazing. The room we were initially booked into smelly strongly of mould. The staff quickly moved into another room which was fantastic, it was newly refurbished and it was such a beautiful room, they did this straight away without hesitation and it was really great customer service. The staff at the front were also helpful with restaurant recommendations too. One thing that was a little disappointing was the lack of in room dining options (no room service). While there is a restaurant at the front of the hotel, you have to order takeaway and collect it and it closes on a Sunday and Monday from 4pm which we found a little odd. There was no mini bar in the room, but while there was a nespresso machine and pods available, there was no cold water bottles in the fridge or even a bottle to fill with tap water. We had to keep going to the front reception area to fill drink bottles. While they were more than accommodating to do this, it was a little annnoying. Also, we noticed that our coffee cups and mugs weren’t being cleaned either. They were not being picked up on some of the days with the daily room service clean so we would just wash them ourselves but was something we noticed! Overall it was a nice stay and we enjoyed ourselves.

Place is very old and expensive for what you get. No lifts and parking is very far. Aeration and aircon is inadequate. Lots of bugs and place is showing its age. Some staff were great while some were not so great. Swimming pool was amazing though. Overall for the price I paid, I would not recommend.

Very good hotel just in right place

Loved the pool area with the pool bar it was magical I didn’t want to get out. Rooms not noise proof which made it hard to sleep. Lifted from the car park area stopped working so was very hard to take suitcases and luggage up many flights of stairs.

We asked for a room overlooking the main lagoon pool and we received, the room was clean, spacious, and the hotel staff went over an above to make our stay perfect:) The towels were so soft and fluffy, making for a nice shower at the end of a day lazing around that awesome pool the resort has. Reception were only to willing to help, and were readily available. Thank you once again for a much needed break away.

The area has restaurants and the resort is nice, but the pool has leaves and sand as per the location. Also we had some issues with large bugs in our room.

Couldn’t have asked for any better

Nice resort. Rooms are dated but clean. Staff was pleasant and the pool was huge. Location is right where you want to be… steps from the ocean and the walkable area of palm cove.

Sejour parfait, superbe suite vue sur l'océan. Le restaurant, La Mesa, est extraordinaire.

Very good

We did enjoy our stay But the stairs and no lifts was a killer & the room we had was rather on the small side and there was only one seat on the balcony area but there were 2 of us And the shutters in the room could do with a good clean but overall our stay was nice just a few little things that can easily be fixed / cleaned