Pullman Reef Hotel Casino

What a beautiful hotel, the staff could not do enough for you! The hotel was in a great location, easy to access the Reef Fleet Terminal and the Esplanade, with a short walk to the lagoon. Absolutely beautiful view from our room. Thanks for a great stay!

ホテルは設備も食事も従業員の対応も良いです。

The staff are always exceptionally polite !

The staff was very efficient, helpful and pleasant. The room was spacious, clean and comfortable. Will stay here again if in the area.

Excellent breakfast.

Thank you for a wonderful stay! I could see the cruise ship I came on from my room, and the jacuzzi was amazing!

The property location was great. The room was big, clean with the view to the bay. Loved the stay there

綺麗でした。スタッフの皆さんも大変良い。 次も利用させていただきます。 宜しくお願いいたします。

Good location. Close to restaurants and boats. Staff was not real helpful. Property was a bit worn.

Lovely large clean rooms. Close to towns and wharfs.

Organised and paid in full for my stay, wedding anniversary. Asked for: flowers, bottle of wine and a plate of fruit/cheese etc. Paid for the flowers and reception said they would like to gift us the wine and fruit/cheese to celebrate our anniversary, I graciously accepted. On arrival, beautiful flowers there, however, wine and fruit/cheese wasn’t. There was a bottle of wine in the fridge, I stupidly opened it. We decided to go out and get something to have with the wine, when we returned there was a bottle of wine in a bucket and a lack lustre plate of fruit. I opened the wrong bottle of wine, the one in the fridge was the expensive one. If I had waited or asked I could have avoided this mistake and probably gotten the fruit/cheese plate that I wanted as well. I didn’t want to be a bother to anyone and honestly, I didn’t think I had to as this is supposed to be one of Cairns premiere establishments. I had gone to lengths to find out if what I wanted was possible or not, paying in full for the accommodation and added extras. I was always prepared to pay for any extras or any mistakes I made. The shower has a freezing cold stone seat that the water can’t heat, there were almost no toiletries, no shampoo, the double bed was two singles that kept separating in two. Scrambled eggs were tough/overcooked and bacon was dry. It was like breakfast was pre cooked, like a buffet? Staff are excellent, wonderful! Accommodation/breakfast was not worth the money this time.

Located in a great location. Easy access to the warf, restaurants and the beach.

フロントの方がとても親切でした！

All good

Still a good property after all these years.

spacious well appointed room with view of inlet , very pleasant efficient staff

Zimmer zur Straße hin (mit den lärmenden Casino-Gästen nach der Schließung) etwas laut. Betten sehr gemütlich und gutes Frühstück. Toller Ausgangspunkt für Ausflüge mit dem Boot.

Great room, staff, location. Everything was great!

Our aircon in our room wasn't working properly and we had to change rooms, but of a hassle considering we were only staying 2 nights they gave us a bottle of champagne and water...though a cheese player would have been nice... when I checked out they said they under charged me, you would think the hassle they would have waived it

Good place for going shopping, accessing the port. The room was nicely cleaned although, indeed, hotel seemed to be old. It was totaly satisfied for their services.