Quest Werribee

Very Clean Great Staff We Will Be Back

Good size apartment friendly helpful staff

Great staff big room

Clean room with kitchen facilities. Very responsive and friendly staff.

Clean room, easy process, spacious and nice rooms.

Bathroom smelt of strong bleach, enough to get a headache. Some of the towels didn’t look clean. The floors weren’t vacuumed, when we asked for a vacuum it wasn’t done completely where we still had chicks of fluff on carpet. When asking for bedding to be changed we could see stains all over bedding. Found chips remains under tv unit and floor.

Was fine

There were a few things that didn’t go well. To start with the hotel app messaging staff didn’t show any compassion to offer us a free cancellation on compassionate grounds. So we were forced to go ahead with our travel plans. When we arrived the reception staff was average. We got to our room and the room looked nice at the start but then we started noticing things like the fridge was dented all over, the aircon remotes didn’t seem to work initially but we eventually figured it out. The safe was in a lock position and not working. The staff tried to fix it but couldn’t and didn’t bother to the next day too. The hotel said toothbrush and toothpatse available upon request but when we requested for it then said they don’t do it. I have to show them their add to validate it and then they arranged for it from Aldi. There were marks on the walls and curtains and cobwebs on the ceiling too. The sofas looked like they hadn’t been cleaned or washed in ages and we started developing itchy rashes to the extent of minor bleeding. The room service was very slack too and didn’t bother cleaning the corners. One day we asked the staff to come after 3 pm to do the rooms but they didn’t bother to. The next day was Saturday and they said they don’t have the time to clean it. They just dumped extra towels on the dirty sofa and didn’t bother taking the old ones awayuntil we requested them to. They then obliged to do the bedsheets at least & we didn’t bother getting them changed as we left.

Everything was great. Easy check in, clean room, staff were extremely helpful.

Great location. Shops nearby. Room was clean and fresh.

There was an issue with the key card working in the room connecting the power. At 1230am in morning when we called staff they came and helped and gave us a replacement card. thanks for keeping us warm.

Rooms were clean, quiet and staff were fantastic. We enjoyed our stay!

Good location and staff, and great having more facilities, fridge, microwave, cooking and washing options, great when staying for work rather than in a hotel.

Pleasant stay thank you

Great location, modern, clean, comfortable with kitchen. Everything we needed for a longer stay. Friendly and professional staff.

Very clean rooms good beds the staff where very helpful and pleasant wouldn’t stay any where else in Werribee

Convenient for our needs. Good facilities

The lights stopped working through the night.

Very clean and friendly service

Only supplied with one key card made it difficult to do many things,