O2 Beach Club & Spa by Ocean Hotels - All Inclusive

The room was really old and smelt of mold. It took more than 24 hours to sort it out. I was downgraded to a smaller and newer room, but had to pay extra. The rest of the staff by pool and resteraunts were really helpful and kind.

Property had limited dining, no entertainment, room service was not good. Staff were unwelcoming! Will never go here again because it’s not setup like a real all inclusive as well as not inviting from the locals. Should be advertised more as a hotel and for the price could have been a much better experience!

The entire stay was nothing short of relaxing and comfortable. O2's resort staff went over and above to show professionalism and hospitality. Additionally, the property is well-maintained/clean and the food was exceptional!

Very nice

The best resort ever! The staff made my solo trip one for the books! Food was amazing , the room was amazing! Over amazing resort

My best friend and I were celebrating our 50 birthdays and 30 years of friendship. The resort was everything we hoped for in an all inclusive. The food was great in all restaurants. The staff is very friendly. Being that it was the off season it felt like we had the beach and pool to ourselves. The other guests we did see ranged from couples to families to mothers and daughters. They had activities planned for each day and the front desk was helpful if you wanted to leave the resort. The only cons we had was our room was only serviced after the first night. Even though we put out the sign for service, talked to staff in the hallway requesting it, or calling the front desk no one came. We also had no hot water on our last night there due to a problem throughout the building. I would return again because the pros outweigh the cons.

Anniversary trip! Very relaxing and great customer service

O2 (staff is superb-very friendly -kind) has NO real entertainment during the day or night. the resort is nice but not for people who like entertainment. they do entertainment only on Wed for 2 hrs (great). No music or anything there. 1 very nice restaurant with good food piano bar. the other places the food is not good. the food hrs are NOT good if you get hungry at night after 9pm (no food).

Great location, food was excellent and the hotel was always clean

I would say this is one of the best all-inclusive resorts. However, there are “little things” that stop this resort from being the best that it could be. The grounds are beautiful. The beach and ocean is right at the edge of the resort. This resort is immaculately kept. Beware of deceptive spa charges during final checkout of the resort . I was charged additional costs despite what was published on the web and told to me by the spa staff. Food: The Oro Restaurant, despite listing their fish as fresh catch of the day, the fish was fresh frozen at best. N.Y. Strip at Elements was flank steak. At a resort of this caliber I expect more honesty. Overall the food was hit or miss. There were too many buffets for dinner. Although the buffet food was of good quality, it was never hot so the flavor suffered. Breakfast was very good but lacked variety and ended strictly at 10am. Drinks: They were consistently made and the bartenders were friendly. They had a great rum punch! Entertainment: Evenings were great because there were singers every night. Worker’s attitudes here it was a mix bag. Most would greet you with a smile and care. Workers spent too much time talking among themselves. One extremely friendly and very helpful hostess was named Carolann. They need her to train others. Because the resort is small you end up meeting a lot of nice people there. The place has a great atmosphere. However, it could use more vibe during the day with music.

We loved our stay

Just ok

A beautiful property, with everything you need. Staff are absolutely incredible and made our stay the amazing trip it was. Thank to everyone at O2. Can’t wait to be back!

The service was not reflective of a 5 star hotel. The food was really bad. there are multiple restaurants, but only one is supposedly good. To get into that restaurant you need to make reservations ahead of time, which we were not notified so we did not get to go to the only allegedly good restaurant. The remaining restaurants's food was equivalent of a high school cafeteria. the gym was terrible too. the beach loungers covers were dirty and wet, as they did not bring them inside at night. Overall, this should hotel should be a 3 star resort not a 5 start.

Great all inclusive. If you're going to book at O2, make sure you book your dinner or dinners at Oro way ahead of your arrival. Excellent restaurant. The other options are great also, but Oro is the best on the resort for dinner.

pros: great weather, small hotel, offers adult only section, easy check-in process, clean pools, clean rooms, great oceanfront view. negative: rocky beach, can't enjoy swimming in the ocean, uncomfortable bed, limited food options; slow service, long wait for lunch and dinner, same food offered for breakfast; some staff was rude.

Overall, the property was beautiful and very clean however, I was traveling with the large group. There were nine of us and there were several instances where Service was below par. The gym could definitely use some major improvements. Also the on-site activities could use some improvements other resorts provide yoga classes on the beach or aqua aerobics. There was only two hours of entertainment three out of the four nights we were there. I would also recommend updating the spa to have more amenities available and to be sure that all technicians are licensed considering the price points for the services. Alicia, Omarian and Shawquan (i am not sure I spelled names correctly) provided excellent service as well as the staff covering breakfast and lunch at elements and Blue Fin.

Nice resort not to big, staff were nice. Food at the buffet could be improved

Staff was very accommodating

Great stsy