The Residences at The St. Regis Bermuda

Great

The staff is excellent—professional, knowledgeable, and kind. The property is beautiful and comfortable with great food and drinks.

No included amenities on site except for gym. Had to walk to town a mile just to get juice, soda and snacks. “Butler service”was a joke. Delivered coffee late or not at all. Didn’t show up after multiple calls to help us with our luggage. Just didn’t show up. However, beautiful location. Sunrise beach at the hotel and sunset beach next door at Tobacco Bay, a very relaxing local spot for food and drink. Food and drinks were superb. Room service was great. Beach service was great. Golf super pricey but gorgeous views. Overall, For their prices they can’t afford to have such serious flaws.

The staff pampered us and the food was delicious!

Want to start off by saying the hotel was very nice. Food and staff were great and made the trip go from complete disaster to a nice trip. However to say I am blown away at the check in experience would be a gross understatement. When I arrive to a hotel that we specifically choose based on the 3 bedroom hotel room and find out it’s been given to someone else it’s sets the trip off in the wrong direction. We choose the island and hotel based on having the ability to have our 3 young kids (all under 3.5 years) in one room with us and to still be in a hotel. Some nap at different times some sleep better than others you get the drift. But when we are told oops sorry that room is gone even though you clear have a confirmation oh and your called 3 times to confirm and add things to the room yeh to say I am upset would be accurate. The hotels solution was here is a two bedroom for 3,100 per night plus everything else so but too bad I was kind of floored.