My opinion of Naga Angkor changed a lot over our 3 nights in their private twin room. On checking in, we were very disappointed as the room is very small, the bathroom even smaller, with large gaps around the tops of the doors so not at all soundproof. However, the helpfulness of the staff (Yudom in particular) completely changed my (initially very negative) view of the place. The bathroom was strange and very basic and we couldn't see how the shower worked, but the staff member not only described it but came up to our room to make sure we had it under control. Most impressive was when we left it far too late to book a tour company to visit a floating village, and nothing we tried online would enable us to get a tour before we left the city. Then at 9pm the night before our last day, Yudom thoroughly and incredibly patiently talked us through options, made several phone calls very efficiently, and was very understanding as we dithered over various queries we had and concerns. Solely thanks to her, we were able to make the most of our last day in Siem Reap and get to see the floating villages. It has reminded me not to be too quick to judge a place! That said, if your standards are at or above average for a private room, you're probably better looking elsewhere.