Holiday Inn Express Hotel & Suites Riverport Richmond, an IHG Hotel

Buffets breakfast waa great

Comfortable room, quiet area and clean. Great stay.

Great overnight stay for our family of 5 Larger suite allowed us all to stay in one room Great to have free parking and full breakfast included

This hotel is totally unsafe ! My wife plugged in her phone to charge the phone instead the phone and charger burnt in a second . This hotel has electrical issues which can cause fire and very unsafe for children. We contacted the management and GM Farrah responded only by email that our phone charger is incompatible with the outlet in their night lamp that we should’ve read the instructions before plugging our phone in the outlet . If your night lamps in the hotel are incompatible with the cell phones , It should’ve been a warning sign not to use it . We are not being compensated for the burnt phone and charger coz it’s our fault according to the management. If you have children specially do not go to this hotel because chances of fire from faulty night lamps are real. We are contacting the city of Richmond authorities and fire department also filling a civil law suit .

Works for my business needs

Always an excellent stay here!

Easy parking and nice staff

I had to tell the staff to move along after several of them were laughing, talking, yelling outside my room at 6 AM. Upon telling the front desk staff and manager that they need to be more aware of their locations where they wish to discuss life they did nothing except shrug their shoulders. I was then overcharged for my stay and again..nothing. the sheets smelled like chemicals and the bed was uncomfortable. The late check in staff was friendly but thats about the only plus. Wont be returning.

The staff should inform about all the services

Hair in my bathroom and out of hair car me product and pool had boogers

Easy check in and check out. Friendly service, quiet.

Great breakfast with good coffee. Easy access to Highway 99 ( and, therefore, easy access to the lower mainland). Free airport shuttle was a huge bonus.

Personnel accueillant et bon déjeuner. Chambre sale ( tâches de sang dans la chambre, tapis et cuisine sale) et party très bruyant dans la chambre d'à côté.

The staff were amazing, helpful and friendly.

Holiday Inn is always great especially if they have breakfast and a hottub.

This is a great, clean, friendly hotel. The breakfast is excellent and fills us up. Have stayed here a couple times and enjoyed it each time.

Great for families.

Quiet & relaxing

Breakfast was outstanding.

Deposit is still not refunded.