Lelux Hotel

The hotel has a central heating system, and there is no heating control in the rooms. On the first night, the room was extremely hot. We called the front desk, but they told us someone would only be able to check it the next morning. We tried opening the window to cool the room down, but the outside noise was extremely loud. The next night it felt like there was no heating at all, so the temperature was very inconsistent. Another issue was during breakfast: the reception carpet was vacuumed every morning while guests were eating. The noise was very loud—it felt like having breakfast next to an airplane turbine.

The room was comfortable with all the amenities one would need and expect (soap, USB socket, WiFi, TV). The location is really good with Berri UQAM very close and many restaurants and cafes nearby - I booked here for proximity to the Village. Staff made check-in and -out easy. Generally everything is very clean, although the lampshades seemed dirty (probably a function of the old furnishings in the room).

Évitez cet hôtel. La nuitée est à très faible coût mais c'est vraiment ce que ça vaut. Ce n'est pas un hôtel 3 étoiles. Mis à part l'entrée qu'ils mettent de l’avant dans leurs photos, tout ce qu'il y a aux étages supérieurs est vieux et en grand besoin de remplacement. L'ascenseur semblait à peine fonctionner. Dans mon cas, le drain de la douche était également bloqué, ce qui témoigne peut-être d'un mauvais nettoyage. Le petit déjeuner continental était terrible. J'ai déjà vu de meilleurs petit déjeuners dans des hôtels 2 étoiles. Il y avait des céréales, des croissants froids, des crêpes type pancake et quelques fruits. À part le lait, aucune protéine en vue. Le service à la clientèle était très mauvais. J'ai appelé le jour de ma réservation en matinée pour un renseignement et on se presse de me répondre vaguement pour ensuite me raccrocher au nez. Le lendemain matin, la réceptionniste fait un appel personnel dans une autre langue à la vue des clients. Elle semble un peu irritée de devoir interrompre son appel pour me répondre. Également, le soir de mon arrivée, on m'informe qu'il y aurait un dépôt de sécurité de 250$ qui ne serait remboursé que dans quelques jours, dont je n'étais pas au courant.

Good

Super hotel

The hotel staff needs to be trained as some have an attitude problem. The one who did my check out the day I left was amazing. I was turned off when told that it would be $5 to bring a breakfast upstairs to my room, even though it was a cold breakfast. Oh but you could bring coffee, that's not a problem lol! I'm not

Good price good service!

O quarto é bem simples, inclusive encontrei um bicho no primeiro dia. Os elevadores muito ruins. Café da manhã básico

My booking was not founded in hotel system I was obliged to make an other reservation through hotel system

Es un hotel en remodelación. La mitad es muy moderno. Las habitaciones están bien y funcionales, tiene accesorios anticuados pero por el precio está muy bien. Súper bien ibicado y hay un sushi cerca muyyyyy recomendado

Hotel is okay for the price. Staff are great. Room service was attentive. Hotel asks for a $250 hold on a credit card and charges about $30 a night for on-site parking, so prepare for that. The hold is way too high for a hotel that isn’t luxurious at all. The parking lot around the block off Saint-Hubert is a better deal for multi-day stays. Bathroom was a little awkward and had no fan. Entrance way is dark and lacks sufficient lighting. TVs are outdated. No fridge. Pillows are a bit uncomfortable.

Proximity/Location of hotel to transportation- Metro & Bus terminal.

Clean room

We only stayed for one night for a very reasonable rate. As such, we were satisfied with our stay. The room was clean and check in was easy (note that a damage deposit is required). We did not park at the hotel, although there is limited paid parking available. Breakfast was included, consisting of pancakes, cereal, croissants etc.

The hotel and all the accommodations were awful. Thermostat wasn’t working, blankets had stains, the phone didn’t work, the tv only had like 2 channels, the bar was closed on a Saturday night which was also Valentine’s Day. Never again will I go there

Great

Accueil froid et timide, entrée principale, chambre et toilette sale, parking payant pour les clients, télévision codé, chauffage trop fort et disproportionnée à la température extérieure. Très mauvais séjour. Ne peut pas recommander cette hôtel. 👎👎👎

The elevator is scary, parking was very hard and no reception after hours.

Clean room

Well, is my second time and this time wasn’t good, the room that they gave me the heater wasn’t warm enough I ask the front desk and they said that they can’t move the temperature , I asked for a extra blanket and they said that they don’t have extra the room was really cold. they send a guy to check the controls of the heating, but it doesn't fix anything. Hope next time they can do some solution, is a nice hotel and great location but they need to afford little more.