Spark by Hilton Lockport

It was relatively quiet, I liked where our room was. The staff were friendly and greeted us every time we came in and left. Were super helpful and checked us in and out in a timely fashion.

Great stay, thanks!

I was overcharged for my stay. When I booked I was told $238.33 (Canadian) but I was charged $237.33 and $446.79.

We couldn’t check in with our bank debit/credit card. Apparently there’s a new policy that they only take major credit cards and can’t bypass the pin on bank cards. Luckily a relative was also staying there and we used their card. The pool was out of service and it didn’t specify that on the website. Our shower was broken. Half the water went out the shower head and the other half went out the faucet. The knob was stuck in place, so you couldn’t adjust it. The hallways smelled like pet urine and you could hear dogs barking the whole time. They have a bagel bar with no gluten free choices. We stay at a lot of hotels and this one was not great.

Veey nice place to stay. Staff very helpful and friendly.

This property is a great budget option. Rooms are clean but very bare bones. No coffee makers in the room and boasts only half a mini fridge. This is a pet friendly hotel which is great as a pet parent myself I enjoyed seeing all the pets come and go through the front. However, the carpet to the main floor rooms smelled like an over used potty pad. The room itself did not smell similar however, the clean scent of the room mixed with the potty pad smell of the hall once the door closed to the room. I spoke to the front desk about this and they were kind enough to move me to the second floor where it was much better. Breakfast is a cold breakfast compeised of bagles, muffins and cereals. All in all good for a one night stay but personally would not stay any longer then this.

WE WERE IN TOWN FOR A FUNERAL AND IT WAS A NICE CLEAN REASONABLE PLACE TO STAY. I WOULD STAY AND RECOMMEND

I checked in around 1 a.m. and was told they had run out of room keys, so staff had to physically let me into my room each time I returned — completely unacceptable. After a long trip, I discovered there was no hot water even after running it for 20 minutes. The next morning, I informed a housekeeper who simply said, “Sorry, I just work here. You’ll have to go to the front desk.” When I did, the front desk clerk said she’d have to move me to another room. I packed everything, only to find the new room didn’t exist on the main floor plan. When I returned to ask again, she casually mentioned that it was in a separate wing of the hotel — something she failed to tell me in the first place. To top it off, I was double-charged — once by Hotels.com and again by the hotel at check-in (plus a security deposit). When I brought this to the manager’s attention, she said there was “nothing she could do” because she didn’t see the charge in her computer. Even after I showed her my credit card statement, she still insisted I call Hotels.com instead of taking any responsibility. After staying in hundreds of hotels, I can honestly say this was the most disorganized, dismissive, and frustrating experience I’ve ever had. Save yourself the trouble — stay elsewhere.

Clean room. Opening door was noisy and could hear next door room

There was no hot water for showers, pillows were flat , and coberbs

There was no hot water in the bathroom sink, the heater was very loud, it was very noisy, and when asking the front desk attendant for more towels/washcloths she said she did not have any at the time. Since they did not do housekeeping in our room we only had enough towels and washcloths for one night. It was very horrible, will not go back. Reported no hot water too and nothing was done about it.

The beds and bathroom were clean. The room floor had not been swept well as there were chips and other things on it. Beds were comfortable and clean. Staff was SUPER friendly and nice. Breakfast wasn’t worth it to us to attend as it had very little. There was a weird smell but it wasn’t mold or anything, I think it was due to the construction going on in the right side of the the building (although we never heard any disruptions.) Would still stay here again.

Very good hotel.

Very little on the breakfast bar.

The staff was great. Very helpful and nice. Room was clean and the beds comfortable. I was thrilled to see beds that weren’t real high. Many places have the darn high beds and no steps to climb into them. I really liked the comfortable bed that I could sit down on. The only reason I didn’t give a 5 star is the drain in the bathroom had some gross gunk in it. Otherwise everything else was clean. I also appreciate the noon checkout. Overall a very pleasant stay.

The hotel was clean and quiet, I had no problems.

We booked handicap room. Did not get that. Had the tiny sink we have ever seen in a Hilton .

Better than most Budget hotels, clean staff is friendly. The negatives are $150 security deposit my room was in the back hard to get hot water

Cool little hotel

CLEAN ROOM, AND FRIENDLY STAFF