Matrix Hotel

Friendly staff and the rooms were nice and clean. Cleaning staff asked daily if we needed anything. Great location for us, between the concert venue and West Edmonton Mall. Excellent price if you’re looking to save a few bucks compared to hotels near by.

Excellent stay! The hotel was clean, comfortable, and well-maintained. The staff were friendly, welcoming, and made everything easy from check-in to check-out. I had a great experience and would definitely stay here again the next time I'm in Edmonton. Highly recommend!

Pros -Friendly, accommodating staff -fairly clean/upkept Cons -there are no plugs near the bed. The phone charger thingy they had didn’t work, and looked like it had never been wiped down. -there isn’t enough parking when it’s busy, and vehicles had windows smashed in the overflow. -for some reason motorbikes were allowed to park on the sidewalk where people walk. (At the time they were there, there was plenty of parking spots in the lot) -breakfast prices could be a little more reasonable, considering the price of hotel and parking.

Room was nice and clean. Bed good. Parking garage was a bit tight, especially considering how big cars are in North America. Close to eating options in the area and a but further from the (not overly interesting) center if the city.

Great experience. Staff was helpful and kind

Hotel was a little older than expected, could hear people in the next room through the walls very easily. Nicely updated with modern decor. Staff was very helpful. Excellent location.

Our stay at the Matrix was disappointing. The room was worn, furniture stained, and the covered parking garage was full and partially closed. I was scolded in the shower trying to get the shower head to work. Overall, the jr. suite we stayed in was just ok, nothing special.

Great hotel, the only thing is they have really slow elevators, and it was very busy from a concert so there were huge line ups at the elevator, but you’d be on the 10th floor so stairs wasn’t really an option.

We recently stayed at the Matrix Hotel for two nights and, unfortunately, our experience was very disappointing. One of the main reasons we booked this hotel was because we were told that covered parking would not be an issue. When we arrived, there were no covered parking spots available, and finding any parking at all was extremely difficult. The only parking we could find was uncovered and not monitored, which was frustrating considering what we had been told before our stay. We also discovered that the complimentary Wi-Fi was essentially unusable for our needs. None of our devices would connect properly, leaving us with no choice but to pay an additional $12.95 per day for the premium Wi-Fi just to use our laptop and access the internet. The room itself was much smaller than expected, and the bathroom's sliding door offered virtually no privacy. What was most disappointing, however, was the level of service we received throughout our stay. Shortly after checking in, we called the front desk requesting extra towels and a blanket. We were told they would be brought up, but nothing ever arrived. The next morning, we asked again for more towels, face cloths, and a blanket. We eventually received two towels and two face cloths, but were told the blanket would be sent up shortly. Once again, it never arrived. When we called the front desk a third time, we were told there were no extra blankets available. In all our years of travelling, we have never stayed at a hotel that

It was clean room and overall splendid experience

All good.

Central location

Big cozy beds

The hotel it self was good but they add on extra fees,that they don't tell about until checking out.

The room wasn’t ready when we checked in at 3pm. After waiting for two hours they finally had an available room. After a long travel day this was a slight inconvenience. The room however was clean and the bed was comfortable.

Excellent central location...walkable to lots of restaurants (Starbucks is attached!) and Ice District, easy transit to Colliseum. King sized bedroom bathroom was small but had everything you need. Requested service was excellent. Elevators were slow, parking not great and not free, very limited loading zone in front of hotel, furniture a bit scratched. But overall a great stay.

That my truck windows were smashed out in there parking lot

Great location, polite staff, parking was tricky and often full and the parking fees weren’t explained at all.

Paid $30 parking fee and gave front desk my license plate number. Woke up to a $100 parking ticket. Front desk took ticket and said they’d take care of it. Hoping they actually do.

Very clean room and modern