Quality Inn & Conference Centre Orillia

I stay here every year with my daughter. It is a very convenient location with lots of things to do in the area. I will book again for next year.

Upon arrival we learned that ALL amenities (pool, restaurant, and arcade) were closed! Having chosen this hotel for those purposes (children) we were very disappointed. Once in the room, it smelled, had streaks of dirt across the “closet” door, floors were filthy, and after one night we checked out because we felt dirty! The manager was nice enough to approve a refund for the remainder of the stay but made no effort to rectify the situation, and also had a slight attitude when I gave her the very expired (May) creamer which was left in our room for the coffee machine.

Friendly and welcoming staff. Close to Tim Hortons

I want this to be fair and balanced review so while I found the staff very friendly and helpful I won't pretend this is a luxurious property or excels in its amenities. It's an older hotel with obvious wear and tear and the rooms are of the basic variety. The room itself was clean but the facilities and outside spaces adjacent weren't as clean or well maintained, our TV was semi functional and there were a pile of cigarette butts outside the patio door. However, if you're travelling with small kids who just want to jump in a pool and don't worry about those things then you're good. Or, if like us, you're looking for somewhere to lay your head for a night on the way to somewhere else then this hotel works for that too. Outside of peak periods it's also very reasonably priced for what you get. Again, the staff were helpful and kind and we appreciated that.

They need to install signs to get to the lobby. Navigating around the pool was a challenge at first.

7/10

We picked this hotel for the pool and it has been closed for repairs, this should have been told when booking. Ice machine did not work

This property have not given back my deposit for the night I stated. When I checked out I wasn't asked for my debit card to get my deposit back. She just told me to make sure I came to the desk to check out. The first room I got the tv didn't work and she basically was calling me a liar. She did change my room but only after she argued with me that no body else complained about the tv and she said she was in that room watching it. Worst frigging experience ever man

Staff were very accommodating. Po ol is big and heated. Hot tub is nice but could use some updating. Rooms are well kept and clean. Oh and we were plesently surprised that there were saunas in both men and womans change room in pool area. Over a good experience all around.

Room was spacious, clean, comfortable bed. Breakfast was excellent

Good staff nice complimentary breakfast

My room is always very. Lean and neat. Great breakfast too.

Cannot beat the location of you are travelling. Easy off highway, easy on. Pool is large and warm. Hot tub is doesn’t work great. Breakfast had what we needed. We stay every year on our way through.

This stay was nothing short of disgusting. We did not complete our stay due to the lack of cleaning. Check-in was easy, I’ll say that. Staff was friendly. Upon entry to our suite, our noses were assaulted by the smell of musty carpets, dirty feet and wet dog. Bathroom floor was still covered in dirt, doors and many trimmings had paint chipped and peeling and overall the place was just shabby. We were prepared to suffer through and went on with our day off site. Upon returning to our room in the evening, we were getting ready to settle in. The sheets still smelled of a previous guest (or ten). The smell of BO is pretty clear. That was the straw that broke us. I returned the keys at midnight and we drove the 90 minutes home. There isn’t much “quality” to be found at the “Quality Inn”

The pool was out of order for the entire week! And the pool was a main reason we booked this hotel and I believe that should have been properly communicated before we booked. The room smelled musty, the furniture was chipped, ceiling water stained, there was mold on the frames in the bathroom and ripped carpets. Ice machine out of order. No direct access to the room they gave us. Garbage on the property and weird dirty windows. I have lots of photo proof. I would like a refund.

Although it was off a major road, it was in a quiet area and very easy to access, with stores and a LCBO a few minutes walk. The pool was refreshing and clean and opened from 7 am to 10 pm. The breakfast buffet was appetizing with hot eggs, bacon & sausage, plus fruit, cereal, waffles, yogurt, toast & muffins, juice, milk, a fancy coffee machine, peamut butter, jam, etc. which they kept topped up from 7 to 10 am. Room was large and noise free with a dual heater/air conditioner and black out curtains. Beds were comfortable with 4 pillows and warm sheets. Bathroom shower had a great spray and perfect water temperature. Front desk personnel were very friendly and helpful. Enjoyed our stay and would definitely return.

Room very clean. Breakfast always great.

This was the first time we have stayed here. The staff was super friendly, helpful and efficient from the front desk to the housekeeping staff. The hotel was quiet, the pool area tidy and clean. The breakfast had a variety of foods both hot and cold. The coffee was subpar but there are lots of options not far from the hotel to get a good cup of coffee or bring your own. All in all a good place to stay!

The room we stayed in was not clean we found someone else’s socks under bed, the fridge was not clean , only stayed one night so I don’t think they clean the rooms that good ! Pool was nice but that was about it.

The hot tub could have been cleaner Our hotel room could have been cleaner. A dirty charge cord was left plugged in and hanging in our washroom outlet....I am assuming it may have been one of the cleaning staffs. There was also smudged dirty fingerprints on the bathroom tap. Our fridge kept making loud clunking noises throughout our stay. The pool area and showers were very clean and the pool was a good temperature. Front end Staff who checked me in...her name was Toni....was absolutely amazing.