Atour Hotel Lujiazui Expo Park Shanghai

The location was great, beds were comfortable and the service was great. Really enjoyed our stay. Close to the Concert venue and beautiful river.

綺麗で素晴らしいが最寄駅が遠すぎた

We made 2 reservations with you in this hotel one reservation consisted of 2 nights while the other consisted of 3 nights. Everything is good but never the less there are small mistakes that should be taken into consideration. On the hotel's website there was a picture of a pool with water. While in reality, it was out of order. The bed was old and not comfortable in the 3 nights stay while it was acceptable and comfortable in the 2 nights stay. Under perks in hotels.com it was stated that a free airport shuttle is provided. When I called hotels.com customer service they assured that there is a free shuttle service from the airport to the hotel and vice versa that I should claim from Eiffelton Hotel. When I called the hotel in China they told me that the service is paid although I send them the hotels.com link showing clearly that it is free, but they refused.