Hilton Dali Resort & Spa

breakfast is limited. A male employee in concierge department with a very bad attitude to me.

The hotel location is excellent near the foot of Cangshan. The property is 10 years old. Looks grand from the photo. However the room is dated. The TV didn't work, even after the engineer came to reset it. The breakfast is mediocre and service lousy. The pool area didn't look clean and the air smelled stale. The front desk receptionists were slow and not customer oriented. We were rejected entry by the restaurant receptionist for breakfast on the second day. The front desk didn't have our room numbers down on their list. After i went up to the front desk to show my reservations, they apologized for the error. Will never go back to another Hilton again.

The check in staff was cold and not friendly.

View from room was great. Room’s quality is amazing. You’ll get what you expect in Hilton. “BUT” Just two things, it’s hard to communicate in English even checking in. Checking trouble hold us like an hour, and no explanation given. (I had to make an hour international call to Expedia to know there was no issue.)

很棒的酒店，很適合家庭旅遊。唯一缺點是我住的房間洗手間天花滴水，加上坐廁板很幼，不舒服

The location and facility are good. BUT front desk staff Lucky LI (Xiaoting Li)’s service was terrible, I was shocked and I never met such a case. My train departs at 4pm so I requested 2 pm check out which was approved after I talked with room service line, my 4 years daughter stayed with me and my 70 aged parents stayed in another room, we all booked executive sea view rooms for better service. BUT when we come back a little bit after 12 pm we can not open the doors for both rooms so I had to walk to front desk to validate the key, unfortunately after I tried again after validation, the door still couldn’t be opened. We were too tired so we requested to send a staff to help to open, but nothing happened after we waited for a while, then I had to call again to ask the front desk to open for us, due to we tried 3 times already, finally after half an hour waiting outside, we were able to enter into two executive rooms we booked. In addition, before 2pm we received a call front front desk to push us to check out quickly. I can not bear it due to the I am traveling with my 4 years daughter and aged parents, it disturbed all my day. I wish the hotel could understand how bad I feel after I met such a service, especially with my daughter and aged parents waited long time for opening the door.

I had such a great time staying at this resort! You get both mountain (Cang Shan) and water view (Er Hai).

great view and large room.

This is a nice and big hotel. Staff is friendly. The Chinese restaurant as well as the breakfast buffet is very good. I would consider staying here again.

For the big amount of money we have paid for the stay we are very disappointed. Your hotel is not in good order and no maintenance is done since it was built. The jacuzzi didn’t work, the kids club is dirty and many things are broken. Mini golf not working, air condition in the room not working. No one spoke a word English despite this is supposed to be a 5 star international hotel.

X

Send me message about my lost goods after checked out and left. Nice feeling everywhere in the details .

Beautiful setting overlooking Erhai Lake. Spacious rooms with large balconies. Great gym and indoor pool. The hotel is set on a large campus with a front garden that has space for lounging. The breakfast buffet is extensive with fresh juices, local Chinese specialties and Western items as well. Service is very good as the staff responded quickly to needs.

地理位置風景極优，飯店新盈

We booked 5 rooms. The room are nice, staff are helpful and friendly. However, one of our room the tv remote was not working, and there is a day where one of the twin beds not made. One of the room the cleaner did not removed some dirty tissues paper. We need to walk about 10 minutes to find food outside the hotel. However, these are just some minor issues, our overall stay in the hotel is still excellent.

Hotel was beautiful, with amazing views of the town and Erhai Lake. Staff were friendly, very helpful and professional. Room was huge, and the buffet dinner at Spices restaurant was amazing.

The property is in a delightful location, easily accessible from both Dali railway station and airport, very handy for Dali Old Town, and is a joy in itself in terms of guestrooms, restaurants, public areas, and grounds.

如果您有自己的交通工具，那麼這家飯店好極了，您可以來住。但如果您自己沒有交通工具，那麼恭喜您，這家飯店方圓數里之內沒有賣任何東西的任何店面，完全是荒山野嶺圍繞著一批剛蓋好還大部分空置的別墅。飯店的接駁車下午5:20 從古城回飯店，但一般來說您不會那麽早就回飯店，所以一定還得自己叫車，那麼叫到的車都不願意照錶計價，要另外加錢，原因就是他送你上去自己一定是空車下山，總而言之交通非常不方便。

位置非常偏僻，遠離市中心，建議酒店提供適合及具頻繁的交通予住客來往市中心以及機場。 自助早餐選擇不多。另外面包類素質令人失望，很乾和硬。

We had a fabulous stay at the beautiful Dali Resort and Spa. Service was friendly and extremely helpful throughout. Scott Yu in F&B made our time especially enjoyable. We also had a gorgeous lake view from our room. Overall, extremely satisfied.