InterContinental Hotels SHANGHAI PUDONG by IHG, an IHG Hotel

服務周到，地点方便。

Overall is good but it is under renovation recently

A little bit far from Metro station. But hotel facility is good,particularly breakfast!

I specifically enjoyed the club lounge. The staff are very attentive and careful. Especially Lily Meng was very pleasant and organized the staff very well. Truly a friendly place.

I had a wonderful time there and all the staff were attentive and kind. Especially Mike who went out of his way many times to assist me whenever I needed help

Just an average hotel location is good

Very clean and comfortable. All staff were helpful to guide you. Best hotel for business trip.

日本語を話せるスタッフはいなかったが翻訳アプリを使いたがら対応してくれた。言葉は通じなくともとても丁寧な対応で好感が持てた。また、朝食も美味しかった。

Extremely warm hearted and kind people, good food and a very nice spacious room with a very comfortable bed

Amazing

The only thing swimming pool was closed and it was was scaffolding and working construction on the hotel building

It was under construction and renovation. I could hear the person in the next room snoring at night.

nice place

I had stayed in this hotel several times over the past 6 years. They have a very friendly staff. I.e. Lily Meng at the lounge, as well as front desk staff. I also noticed some service improvement recently for the dining hall. It is worth to have a stay.

Well, the elevators are far too slow. Its clear that the elevators managing system is outdated and poorly set Waiting 6 minutes, people seating on chairs to wait is absolutely not normal. Nor it is a ride of a full loaded elevator from 20th floor to stop 15 times to ground. Nor it is on these 15 stops, frequently the neighbor elevator stop at the same time. Which make a ride for breakfast reach 10 or more minutes. Its also clear that the management does not, or doesn't have a staff to check hosts conditions. Well, at least having this previous experience I left my room to airport 20 minutes later, since the ride from room could take as much time as the taxi to airport. Another disgusting incident. I live in china for 12 years. I should have traveled around 60 hotels. In ALL of them, I have an early breakfast and organize my things later to live. I do not dress for meeting, I do not dress for traveling, I wear tee shirt and the room slippery. In this place, for some reasons that I can understand, wearing slippery at breakfast is not allowed. Again, if the management cares customers, and if the management was someone IN the business, they would have known that this rule is all but regular on hotels in china, of any level and any flag. And they would have warn customer by checkin or by a label on their slippery pack. Now you count 6 minutes waiting, 4 minutes down, 2 minutes waiting, 3 minutes up, again 10 minutes down, breakfast took me in important part of my time.

Great GM, very friendly staff, awesome service!

Great hotel with an amazing GM!

Staff and environment was excellent, all staff were very helpful and nice.

The property has some age, and things like the elevator buttons should be updated. But overall, the facility and rooms are nice and the staff was very helpful. At first, we had an issue with the internet being too slow for VPN/video calls, but when we told the staff, a technician did something to increase the speed and fixed the problem. They were very helpful

アメニティが少ない。廊下カーペットが汚い