The Westin Beijing Chaoyang

Staff was considerate about making up for an uncommonly long delayed check in process (3+hrs). That really was unfortunate. Otherwise our stay was great. Easy location. Nice big rooms. We'll be back!

👍

clean, kind, nice breakfast

The breakfast buffet offers a variety of options. The room is spacious and clean.

Very nice.

The Westin is my go-to hotel every time I am in Beijing. The service is excellent and everyone is very friendly. I was especially impressed by the cleaning people who kept our room in immaculate condition and made sure we had all we need for a very pleasant stay. I should say The Westin holds a special place in my heart as I met my future wife there and a stay for us is a trip down memory lane. Thank you to all the staff for making Westin the best hotel in Beijing!

y wife and I stayed at the Westin Beijing Chaoyang from April 10 to April 14, 2025. We checked into the hotel at 7:30 PM on our first day in Beijing. Upon our arrival, we approached the staff at the restaurant on the second floor, which serves breakfast, as well as the front desk staff, to ask for recommendations for nearby restaurants for a late dinner. We were quite disappointed when they responded that they had no information to offer, and they did so in a rather cold manner. Having worked as hotel employees at the Westin in Singapore in 1986, we still remember how much the hotel emphasized the importance of service during our orientation. They instilled in us the belief that "people make a difference" when it comes to hospitality. It was surprising to see how the level of service at the Westin has diminished, as it no longer seems to prioritize the needs of its guests. On a positive note, the housekeeping team was outstanding. They cleaned our room quickly and provided plenty of water and toiletries. I went for a walk after they cleaned my room and returned to find everything spotless again!

Great breakfast buffet and great service in convenient location.

convenient, good breakfast

Very nice area with good breakfast, spacious room and fine service.

the best is the transport convenience. Overall it is a good choice for stay and travel around in Beijing.

Hotel is well located but the rooms are in need of a refresh as carpets and furniture appear worn out and not so clean. The breakfast buffet has recently been renovated and offered a good spread.

We had a good time. Not crowded. Westin club offered nice breakfast

いつもの安定した宿でした。

Hotel muy moderno solo no había baños en el lobby

Very nice and fancy! Fantastic breakfast. Super friendly service ❤️

This is the first hotel which I need to stay so long - 8D7N. Hence I read the reviews carefully when I was deciding which hotel to book. My family and I were very pleased to have stayed in Westin Chao Yang. The staff we met were all very polite and helpful. The family deluxe room has two queen size beds. I could loan amenities such as a fan, a humidifier and different types of pillows and I could adjust the temperature for a comfortable sleep at night. The pool was heated to 28 degrees and it is 1.2m to 1.5 m deep with a life guard. There are also hot and cold "spring water", steam and sauna rooms in the female restroom with shower rooms and lockers. I did not order breakfast and asked hotel concierge for help for direction to places for breakfast and buying local products. It is easy to get transport around through DiDi. The hotel is currently doing some maintenance work but noise is bearable. I will definitely like to stay in this hotel if I visit Beijing again.

I paid in advance but they proceed payment onsite. Could you pls. pay back?

Great

北京を訪問するなら 燕沙という便利な位置にあるので便利です 建ってだいぶ経つところを踏まえてか 比較的安価に泊まれる5つ星 より改善を望むところは 亮馬河駅からの導線の環境を整備して欲しい 五つ星ホテルの周辺にしては 乱雑に停められた自転車や 清潔と言い切れない道路整備 ホテル正面の道路からすんなり入りづらいのは かつての富裕層の旅行には適していたかも知れない （庶民の空間から一線を画す）けれど 地下鉄インフラ（空港からわずか20-30分でホテル近くまでの三元橋までこれる）も整備されてきた今日 できたらホテルの真下に地下鉄の出口がを 「作らせてしまう」くらいが必要に思うし ウエスティンならできるのでは、と思ってしまう 新しく登場してきた五つ星たちや 宿泊エリアとして競争する国貿、三里屯 と競争していくなら ただ低価格にするのではなく 五つ星に相応しいサービスやインフラが必要 だと思います。 ロボットでサービスを「省く」以上に 大切なことをもとめるウエスティンで あってほしい。