White Swan Hotel

Love this hotel .very nice area .stunning room. Only issue the service around the pool is nearly non existant as bar is closed and u can ask for a very limited choice of drinks

Room is of reasonable size.Twin bed is big and comfortable

Impeccable!

Good service, very clean and nice hotel

Nice hotel. Good food good staff

The 1st 5 star hotels in Guangzhou still shining bright now a days!

感謝貴酒店在復活節假期期間的接待。以下是我入住期間觀察到的問題，希望能提供改善建議： 1. 入住流程待優化 抵達時缺乏清晰入住指引，高峰時段僅單一櫃檯運作，排隊超過15分鐘。 大堂人潮混亂，拍照旅客佔用公共區域，建議增設分流動線與專屬候車區。 環境噪音（如瀑布聲）加劇等候焦躁感，可考慮增設排隊叫號系統或提供飲品安撫客人。 2. 房間設施問題 電力供應：床頭無充電插座，且房間供電非24小時穩定（與宣傳不符），建議增設USB接口或明確供電時段說明。 衣櫃潮濕：疑似通風系統問題，衣物存放體驗不佳，需檢查除濕設備。 3. 浴室安全與衛生隱患 地磚防滑度不足，僅提供一條防滑毛巾，建議加裝防滑墊或增設扶手。 浴鹽顏色易引負面聯想（黃色溶水後視覺不佳），且庫存管理需注意：生產日期2023年 40個月保質期雖未過期，但潮濕環境可能影響品質。 換洗毛巾數量不足，廁紙潮濕問題應檢視倉儲環境。 4. 其他反饋 酒店景觀確實令人驚艷，但硬體設備（如插座款式、浴室排水設計）明顯老化，建議制定翻新計畫以提升競爭力。

職員態度友善,主動幫忙，主動幫忙餐廳食物質素也很好。

環境清優,客房開揚,飽覧珠江周邊美景,酒店職員窩心的舉動,親自手繪圖畫賀卡,為孩子的祝福！讓孩子感受生日快樂！

今次住江景豪華房,景觀開揚,浴缸對住珠江河實在寫意,放鬆心情一流,另有驚喜係可以在房享受戸外500多隻無人機在上空表演不同圖案,真是太漂亮了！

Great

Best service and location. Executive lounge food is fair compared to other hotels in the same level in the same city. Best view of the room and the room was newly renovated.

I really enjoy my stay at the White Swan Hotel. The staff provided very courteous & excellent services. The breakfast buffet & the Chinese dim sum lunch & Chinese fine dining are all excellent & delicious. The room I stayed is very clean & very comfortable. I will return to stay there for sure.

White Swan represents Canton folks' greatest memory. It is not only a hotel but a culture. No other hotels in Guangzhou can compare (even Rosewood).

The White Swan hotel has upgraded and renovated over the last few years and the result is amazing: an elegantly designed, professionally and warmly run hotel, filled with art in the halls and lobby, with delicious buffet or a la carte breakfasts and other meals. There is also a tasteful bar with night views of the city across the river and a lovely outdoor swimming pool and hot tub. Beautiful rooms feature great city or river views and super comfortable beds and bedding made for great rest between outings in this huge bustling city. The hotel’s location between the river and the old European quarters called the Shamian district, brings history and contemporary life together. This area is beautifully landscaped, and is filled with cafés and shops and bronze sculptures of daily life and leisure for children and adults. I look forward to returning. The only recommendation I have is that the front desk staff should know what a cultural treasure of international quality the modern museum right across the river is and have information, especially for foreign guests, about the small ferry from Ma Tou - a five minute walk from the hotel’s 1st floor entrance - which, for 2 yuan, takes one right across the river to the museum (which is three museums on one). Thank you, White Swan’s excellent staff, from bellboys and concierge, to front desk and restaurant staff and housekeeping.

Excellent hotel with very supportive staff. Good facility and room. Highly recommended to any travellers.

Its truly a 5 star hotel

There was an issue with the electronics in my room and the staff resolved it promptly.

Ben at the reception who greeted us warmly was trying very hard to find us a quiet room. In the end, he upgraded us to a better room. Our room was spacious, very clean with comfy beds and well appointed furnishings. We thoroughly enjoyed our stay at the White Swan.

We arrived at 8 in the morning because of an early flight and expected to just leave our baggage. In fact they let us have our room early which was fantastic. I’m sure the rooms at the back are great but the river room we had has such a spectacular view that it was worth paying the extra.