Best Western Premier Dover Marina Hotel & Spa

The room booked was a Superior Sea View with Balcony with website rooms in that category showing light airy and spacious rooms. The one we were allocated was dark, dingy and you have to turn sideways to move between the end of the bed and TV fixed to the wall and I am of average build. The bathroom floor and toilet seat cover were soaking wet and a slip hazard, so no attention to detail on cleaning and finally the room decor was damaged and considering they are supposed to have renovated 1 year ago this room had taken a good battering. The breakfast service was a buffet, they seemed unable to manage the numbers of people coming through, e.g running low or out of food, juices, cups for hot drinks. The location is ok but I would not consider this a 4* hotel sadly. It does have potential but currently not living up to that from an overall condition, service or decor point of view. We changed rooms twice, the 3rd was good, but you shouldn't have to keep going back all those times, a 4* hotel should have all rooms well maintained and of a good size to satisfy the room category being booked. I geel sometimes when you go through a 3rd party booking site you are treated less favourably than direct bookings which is wrong and I hate having to complain but it seems the only way to get a room as advertised. Take a bit of shine off your break away when you have to have these types of conversation.

The room was fine lovely view But it was the room service. I've never ordered it before but after a long drive we decided we would. Noone answered only to be told we would have to come down and order & get it ourselves and it would be a 2 hour wait. This was the bar staff not the reception staff who did try to help me. But that did frustrate us as this was 8pm

Very happy with our stay, we traveled on the ferry late and arrived in Dover just before midnight, the hotel was very easy to find and only a very short drive for the ferry port, hotel was undergoing renovations and this was clearly sign posted in spite of this it was lovely inside and the to staff member on reception were extremely helpful and very accommodating, really great service. The room was fantastic!! 5 beds (which is so hard to get in lower budget hotels and we always struggle) very spacious room with comfort beds and great hot drink selection and even a fridge!. Bathroom was amazing very modern and clean with some great features and plenty of toiletries. Overall we are extremely happy with our stay highly recommended and will definitely be booking here again

nice

Everyone was very polite and helpful

Had a great experience at this hotel and spa. Great services from Ravi at reception and Paulo during breakfast time. they were very polite. Will definitely be coming back here.

Lovely room with a balcony and view onto the harbour, and the staff were very friendly. Lots of renovation work going on when we visited, which inevitably detracted a little from the experience. The breakfast buffet was fine without being exceptional. We enjoyed the stay, however, and would certainly go back.

Lovely hotel this free parking at back of hotel.

Easy check-in, could not fault anything about the stay

will be staying again

Great stay fantastic location brilliant food and friendly staff happily stay again

Staff were a 10/10

Overall it was a nice stay, however there was a strong smell of ozone in the corridors, the deluxe room was very good, the tv was large and it had a sound bar. The sofa was located in the corner of the room so didn’t sit on it, the bed was a very comfortable firm memory foam. In the morning there was no hot water which affected all the rooms. The breakfast was okay buffet but the positioning of the food was cramped, so there was a lot of jostling about to get food and get back to the table.

This is a great hotel, I arrived late and the reception staff were excellent, polite and gave me all the information I should need.

Kleine Zimmer, undichte Fenster. Hätte von einem 4 Sterne Hotel mehr erwartet. Auch in die Jahre gekommen.

Short stay - exceptional room. Will use again next time im in dover.

Nice property

We stayed here to celebrate my birthday and got upgraded to the presidential suite. The room was amazing and the bed was big and comfortable. My boyfriend really likes the cooked breakfast and the pastry’s were really nice too. The staff were friendly and polite. The only thing that was disappointing was the size of the lifts, they were extremely small, but this was a minor issue.

Quick stay due to interrupted travel Hotel was lovely and good price £65 RO Only issue was one of the shower head was pointed to the opening of the shower cubicle where you stand to turn the shower on and the water went everywhere when I first turned the shower on …..

Really enjoyed our stay - lovely staff. Delicious breakfast and being right on the beach was perfect. Walk outside and see the beautiful cliffs!! Great value.