Dao By Dorsett West London

Everything was lovely. Only complaint was the TV didn’t work as it wasn’t connected to the internet.

Nice accomodaties and staff

Third time staying at this hotel. Very convenient location. Not too crowded. Clean

A delightfully stylish property with a great location in London. The service was fantastic. The room could use a bit of refreshing and unfortunately the view wasn't great and the windows were very dirty.

My stay was wonderful, the staff were helpful and provided exemplary customer service. The decor of the hotel and the apartment rooms is stunning, very luxurious. This is truly a hidden gem, a peaceful luxury retreat.

Nice stay . I loved the rain showers. I will stay again.

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Air con not working. Waited an hour

The most lovely hotel! Amazing staff, clean rooms! Definitely be back!

Carpet in bedroom was dirty; a real no-no. Registering team were pretty useless and it took 20 minutes to book in and the same time to book out. The breakfast was outrageously expensive with poor selection for the price of £30 with NO service available

Staff could've been alot kinder, some was great, some not so much. Manager was nice as well. Again just a small percentage that was a little cold.

Super Aufenthalt mit einem schönen Zimmer. Leider fand keine Reinigung des Zimmers statt, es wurden lediglich Handtücher getauscht. Auch auf erneut Nachfrage bei der Rezeption die eine richtige Reinigung zusage erfolgte diese leider nicht.

The appartments are just amazing, very nice rooms and views from the terrace. Staff at the hotel are very polite and always willing to help. This was my 2nd time there and I will definitely go back to the Dao every time I am at the city.

We loved it

10/10

Outstanding customer service. I did not like the grey weather, but that's just London :)

Property shares the same front desk as the Dorset Hotel. At check in my room was not ready. When it was finally available, I was given a wheelchair accessible room despite the hotel not being sold out and my not being disabled. I'm 5"10 so having everything lower is not great! No bath tub, fixed temperature shower and air conditioning on in a freezing cold room on a Baltic winters day isn't great. It took ages to figure out how to change the temp and put the heater on. Bathroom had an unpleasant smell and I had a ton of meetings to attend so didn't have time to complain and change rooms. NEVER AGAIN!

The hotel was well located for our purposes as we were coming over LHR and had some activities around Kensington. Unfortunately we had an issue with the room which has been warm, stuffy and somehow not good smelling. As we know now, it is not allowed to have windows to be opened in London hotels. We applied with our issue at the reception daily and they were trying to help with technical support and so but finally nothing changed. The bad smell came out of the bath room where there was no air suction in work. As we have been a lot under way we did not change the room, also hoping that somehow things may change over our 4-day stay. We also had asked for glutenfree breakfast in advance and the reply was „we will take care about you“. I will not bother you with details but can say the glutenfree food is not in Daos mind and the breakfast was the poorest I have had in hotels so far. Sortiment and quality. I feel sorry for that, but will not book any Dao for us personnally.

The hotel is located in a very convenient location in Shepherds Bush area. Bus stop is directly outside of the hotel for added convenience of getting around London. The Westfield mall is within walking distance.

I was assigned a bedroom with a disabled wet room. The smell was dreadful and I raised this with the front desk the day after I arrived and asked to be moved. The man promised to get back to me by phone that afternoon, he didn’t. Expedia asked on the same day for feedback for the hotel which I shared saying the smell was making me feel sick still no action taken. It was clear the drain was not draining, the dirty water was coming up through tiles all over the floor and creating the damp smell. With no window to open the dirty water was creating the damp smell. Otherwise I was impressed but I did have a totally miserable stay.