Diamonds Lodge Ltd

All in all, we had a pleasant stay. The property and ground floor twin room was clean and comfortable with all the basic facilities required. It's also a good location within around 15/20 minutes to the city centre and directly across from the hospital. The lady I spoke to on the phone on check in and to gain entry was friendly and helpful. This is mind, our last minute booked stay was very good value for money. My only suggestion to management would be to change the bed in the room above room 2 as the squeakiness which continued on and off for quite a long while in the room above caused some awkwardness and use of headphones for our mum and 12yo daughter stay.

Easy check in, suoer clean. The bed was confy. Does not happen often. Yes, there was an issue with the fan extractor which was annoying but is a minor thing. Will use again soon

一般般的，还好，服务可以

Ok stay for family run buisiness

There was no one to meet us. They had not sent details for the codes needed even tho I had done the online check in. The several numbers on the emails and their door did not answer and therefore anxiety kicked in for both me and my partner. She then found a different number on their website. My partner talked to the woman, but then was put on hold for an exceed in amount of time making her wonder if the line had cut. It's not the way anyone wants to start a stay over. It ruined my birthday evening, as it left me upset!

Plug in shower was dirty

In short it's overpriced. Too small a room for any furniture at all so everything goes on the floor. The only hanging space is over the kettle ! Shower room is dirty rusty old and held together with silicon. The staircase is steep and narrow and would challenge a mountain climber. Lastly, you are threatened with being thrown out and fined if you have alcohol. Great apart from that . . .

Basic. Parking on the street.

Quarto com cheiro muito forte de cigarro. Isso causou um incômodo muito grande a minha família

Clean warm room, good shower and lots of towels and shower gel and shampoo.

Room was clean and spacious, staff helpful, all as expected. 10 minute walk to the cathedral.

Was there for a wedding. Bus-stop at end of the garden was handy. The room had everything I needed, as all I was doing there was sleeping.

Room ok for price

Good location, close to the hospital, an easy walk into town

Good value for money

Comfy bed excellent facilities in room loved the fridge

他の人のレビューに、チェックイン時に電話をかけなければならないとあったので、私はイギリスでは電話が使えないことを事前に連絡し、チェックイン時間を伝えて返事を待ちました。でも返事はありませんでした。宿泊当日にメールでチェックインに必要なパスコードが来るはずでしたが、メールは来ませんでした。 事前に伝えた時間にホテルに行き、ベルを鳴らしても誰も出ません。 他の宿泊客が助けてくれて、代わりに電話をしてくれましたが、対応が悪く、ホテルのオーナーが部屋番号を間違えていたために、パスコード聞いて部屋に入るのに10分以上かかりました。オーナーは電話口で笑っていました。親切な他の宿泊客が助けてくれなければ私はホテルの外で凍えるところでした。パスコードが当日送られて来なかったことが一番の問題だと思います。

Need to improve check in process. I stayed twice 1week apart and both times had to the after hours check in number as no one answered to door bell.

Nice guest house by York hospital about 20 minutes from the tourist attractions like York minister and York dungeons only down side I had was had to phone up to get into room when if they send a email with keypad code the night before or in the morning they wouldn't have a problem and a bit of mold in bathroom on the roof by shower outh then that very nice guesthouse

Nice staff and helpful