Elite Athlete Centre and Hotel

No hot water for a shower in the morning, only heat source in the room was a radiator, television did not work and there was no food available outside of the service times that you had to pre book for. Not great and will not stay again.

Great for University visit

The food was ok, but breakfast was overcooked. We found the bed too hard for our liking, but that could be just us. The rooms are spacious and clean. The staff were friendly and helpful but the hotel could do with more staff. We had to wait for five minutes to check in because there was no one at reception.

My stay was disappointing. The price was high and I was expecting more. The staff & customer service was excellent. Staff helped me with bags to my room and the room location was very near the room. It was not an accessible room I did not bring my scooter from the car. I would say it was more of a hostel booking with individual rooms not shared rooms. Breakfast was self service.

Athletes village is just next to our son's halls of residence so very very convenient. Parking was good. Staff, especially at check in, were lovely. Would definitely stay again.

Attempted to change date of booking 2 weeks earlier ( not an unusual request) and Expedia , had my payment but no success indealing with hotel or did not make the effort . Last time I will pay through an Agent for a hotel booking!

Nice little hotel within the Lboro Uni campus. Rooms are pleasant and well presented. Food selection not great but there is a small kitchen downstairs serving a buffet of quality food but it’s not cheap.

Lovely

Absolute nightmare to find the hotel once on the campus. Little or no sinage and nobody on campus seemed to know where it was. Read great reports obout the food so was surprised to be given a cold fried breakfast on a cold plate. Woken several times during the night by noisy students returning to their dorms. Would not recommend

Very comfy bed in a large clean room. Thre are some specialist altitude ooms in this hotel, we had just a standard's room and I was surprised there wasn’t even air con in these. Breakfast was very average and all decor is very basic. For an over night stay it was perfectly fine but there’s nothing special here so I wouldn’t recommend if you were on a treat. Over priced for whats on offer.

Great and convenient little hotel. Nothing fancy and beds are on the firm side, but would use again.

Easy access from reception to lift to room

This was a very nice hotel to stay in when visiting the University of Loughborough. It is right on the campus and has parking available. The staff were very friendly and helpful and I really enjoyed my dinner and breakfast. The room was large, airy and comfortable. It was inspiring to be dining with so many elite athletes too!

Very professional but relaxed environment. Staff so helpful and attentive. Rooms spotless with great views of the Arctic’s track and hockey pitch. Food was excellent.

Was dusty. No air conditioning.

It was okay. Room was spacious. TV was large. Amenities were adequate

Was ok but more like student accomodation than hotel. Mattress was thin and very uncomfortable.parking complicated

Booked two nights at the hotel. Arrived at reception only to be made to wait for 20minutes until the receptionist found the room booking. Was informed that the hotel was overbooked and they only had a room for one night. Then was told they cant process the hotels.com room and that i will have to pay seperately for the one night they had available. The receptionist charged a higher nightly rate then advertised on hotels.com. The hotel room itself looked like a student hall room. This is not a proper hotel, this is a universitiy's attempt to make money by converting a student hall into a hotel. The breakfast service stops at 9 am which is very strange and also the breakfast options were very limited.

Never even stayed there, tried to cancel or even change the travel date and they wouldn’t help. Terrible customer service and would never even think about staying here again.

I don't like to leave bad reviews as everyone is human and usually any problems can be rectified. However, I was really looking forwards to staying here, the photos of the facilties and the previous reviews are great. We were greeted by friendly staff on arrival who gave lots of helpful info. The room was a good size with all of the basic features expected (tea/coffee facilties, har dryer, tv, fridge). The bed was poor quality, with visible springs and a single, thin pillow for each of us. The curtains dd not close properly so had a very large amount of light coming into the room. The shower head was basically black with mould, the bottom of the shower curtain was also covered in pink mould. We were also only given 1 towel for a room that was booked for 2. Dirty marks were over many of the walls including 2 lots of wet tea stain marks (or at least thats what i hoped they were!). On multile occasions we tried to find someone to help us with these issues but no one was around. We ended up getting our own towel from the linen store! Breakfast was minimal and on the second morning, when staff were around, they cleared my husbands fresh coffee from a table where all of our belongings were and my cup of tea (which they left!) while we waited by the toaster for toast. Items were cleared away at 8.30am (we were told breakfast was until 9am) and when i asked for some milk for a second cup of tea at the counter the response poor and I had expain what it was for before being given any