Frensham Pond Country House Hotel & Spa

Lovely room. Good service from the staff to help with booking in and changing a double to a twin was done efficiently and with no fuss.

A lovely hotel in a lovely quiet spot over looking Frensham Pond. Room huge, with a very comfortable bed and a great shower. Bar area a little subdued and lacked some atmosphere, it could have done with some back ground music. Staff were nice enough but sadly lacked enthusiasm and interaction with their customers. Those working in the bar didn’t acknowledge us when waiting to be served and there was no communication or warm welcome, to the extent we felt a little awkward. Breakfast offer was great with plenty of choice. It was advertised being served until 10am. We arrived at 9.45am and were promptly told by the breakfast staff it finished at 10am and sure enough all food was removed at 10am, so it ended up not being the leisurely Sunday morning breakfast we had hoped for. The reception staff didn’t really want to speak to us either when checking in or out. Hardly two words! In any hotel you want to feel welcomed on arrival and that the staff are there to serve you throughout your stay. On this occasion it sadly didn’t feel like that. Don’t want to sound negative and hope hotel management take my comments constructively.

What a fabulous hotel. So welcoming, such a beautiful calm location. Pod point EV charging as well, simple to use.

Can't fault this hotel, beautiful place, calm and quiet, clean, comfortable and well equipped. We had a dinner and breakfast during our stay and both were very good. Staff and service spot on and I hope we get the opportunity to stay longer another time so we can try out the spa. Thank you for a really good stay.

We found the staff friendly helpful, excellent sevice

Beautiful situation on small lake with lots of wild fowl. Staff especially Vishnu and Anna on reception were excellent and very helpful. Staff in the restaurant were also excellent. Large comfortable room and bed. Very enjoyable two nights stay. Food both breakfast and dinner very good, freshly made and very good service.

Reasonably priced, great breakfast options. I didn’t get the chance to explore much but passing through, it seems like a beautiful area. Pleasant staff and the rooms were clean and comfortable.

Very friendly and helpful staff. Wonder food . Quite and relaxing.

Great view of the pond.

A nice, remote location. Very nice accommodation.

Food poisoning from restaurant

Very good, although maintenance was not equal to the overall experience. The door facing was missing so opening it with the card was a confusing to begin with.

Great location, free parking and very spacious room

Excellent stay for an excellent price. Location was good for me! The gym has seen better days and is in need of up to date equipment.

We stayed in this hotel as it was close to a wedding venue we were attending. The rooms are quiet and clean but are quite outdated with regards to furniture and the overall interiors throughout. It's quite dark internally, and the aesthetic isn't quite matched. I would recommend an interior facelift! It's also a huge shame that the hotel have made a decision not to include spa for guests but to insist they pay extra which is not typical of a spa hotel. We didn't see anyone using the spa and cannot comment on whether it would be worth an extra payment. Overall, it did the job but I wouldn't be rushing back or recommending friends to stay unless there was a need to be in this area albeit being woken up at 7am by a brief fire alarm after a wedding!

Great hotel but be careful when you park to register your car ..reception didn't ask me to so I got a ticket! It was sorted with a phonecall and email but was upsetting to get it in the post

Lovely room, lovely property. Breakfast was nice . Only issue was the gym none of the treadmills worked and lack of strength machines only one.

Clean very nice room, & facilities. Fab breakfast. lovely scenic surroundings.

In general, this hotel is fine - comfortable and in a nice spot next to one of the Frensham ponds. However, my wife tried to walk down the disabled ramp the first morning of our stay. The ramp was covered in moss, with a leaky gutter above keeping it wet all day. It was like an ice rink. She slipped and almost broke her hip. I tried to help her and nearly fell myself. This is despite both of us wearing hiking boots with excellent grip. If you use the stairs, there is no issue as there was no moss on those. But ramp users either are disabled or are likely to become disabled. We registered the accident and it was recorded in the accident register. I expected some communication afterwards, but nothing happened. We checked out the next day and still nothing. Before we left, I decided to try the disabled ramp again to see if the moss had been cleaned - it had not, as you can see on the photo and I nearly slipped again despite being very cautious. So there you go: this is actually a nice hotel, but with the staff not fixing safety issues even after they have been pointed out, I am not sure I can recommend it at the moment. If they fix the issue and apologise properly, I might change my mind - I would have to check with the wife first though, as she is still in pain from the fall.

Lovely setting but despite the hotel seeming fairly empty we were allocated a room with a view of the road. We were only there a night. Very comfy bed. Plenty of parking. Parking signs outside don’t state that hotel guests don’t have to pay. Hotel seemed a bit short of service at breakfast.