Gilson Hotel

This IS NOT a 3 star hotel. I’m sorry, but this should not be offered to paying customers. This is used for housing people off the streets and in know way should be charged at anything over £50 a night let alone the £130 for each room we paid. We checked out the minute we went to outlet room.

Jump on the Coldplay in town bandwagon… maybe spend your overcharge gains on a pot of paint?

So originally had different hotel book and paid for with expidea but the over booked hotel with several guests and altough they were very helpful in organising different accommodation we ended up in a very low grade hotel even though we had paid for better accommodation, we paid €123 for one night for original accommodation what we got as a replacement i think would have only be worth €50 and even at ,€50 i wouldn't booked this hotel , i would be very cautious booking with expidia again

I reluctantly write this, as I'm not a fan of writing bad reviews, but I wouldn't want others having a similar experience. Other than location and the staff this hotel doesn't have much else going for it and I'd strongly advise to avoid like the plague. The stench of illicit substances greeted us as soon as we pulled up outside in the car, this continued through to the lobby, lift and room. The hotel seemed to be being used as some sort of meeting place for the local junkies and alcoholics with a steady stream of these "guests" moving through the hotel corridors, which made myself and my wife feel really unsafe! The bed had I actually slept on it wouldve been like sleeping on a park bench, although the upside of the park bench being safer. The final nail in the coffin was the room was riddled with damp. All in all I spent about an hour in this room, we checked out and booked another room in the Holiday Inn up the road. Best decision I made! In summary nice staff, good location (for Connexin) , terrible room and awful clients

Unpleasant and unagreeable staff poor customer service. Difficult not understanding. Showers takes 20 mins to warm up. Beds uncomfortable.

Ok Nothing special. Staff looked disinterested and not very knowledgeable on local area. Probably better places to stay locally and for less money. No life in the place wifh a bar that was closed.

It was central to everything

I didnot like parking space

Fine

On check-in there was a very rude woman trying to attract the attention of the receptionist to complain about so called 'bed bug' which probably didn't exsist because she said they were in the room not on the bed. The receptionist was calm and continued to deal with us, actions that the rude woman accused of being ignored. We had no such experience. The bed was clean with fresh bedding, the floor, not carpetted but laminated was not crawling with anything. The facilities were perfect for our purposes though the shower curtain could have done with a wash the rest of the room was lovely. Spacious, comfortable a welcome place to rest our weary heads. The staff were friendly helpful and caring. We'd stay again. Thank you.

The room was very clean and comfortable and the facilities were very good. The staff were very helpful.

Went to get an early check in and couldn’t even get into the place the doors were locked pushed the door bell and I don’t even know if it worked so didn’t even end up staying there. Ending up paying for a room and didn’t even stay there

Friendly and helpful staff . Great location. No breakfast available. Good value.

Chambre propre et ordinaire. Nettoyage sur demande avant 9h00 le matin. Malgre des journées fraîches, très chaud dans la chambre. Ca doit être difficile durant l'été. Mais tres bien situé.

Perfect location to what we needed It is very close to interchange, which is a huge plus point First flight if steps to reception is a bit inconvenient, but we managed ok Shame no breakfast offered Very clean but in need of a bit of modernism

Lovely place stay

Easy to get to from Hull Interchange and city centre.

Best avoided No customer service Our issues totally ignored during our 4 night stay

It is very basic but does what it says on the tin. The heating was on & there was plenty of hot water in the showers. There is a pool table in the hotel & a bar next door to the hotel. It is right in the centre of the city & only two minutes walk from the railway station. It ticks most boxes for me.

DO NOT STAY HERE !!! BED BUGS we arrived at the property at around half 6 on the 14/02 we checked in and went straight out for food and didn’t come back until 11pm ish. We had a shower got in bed and around 20 mins later I felt something crawl on me so my boyfriend checked and it was a bed bug in my hair!!! The man at the desk said there been other people also complaining about BED BUGS AND YET ITS STILL OPEN!!! It needs shutting down all our clothes and everything all have to be binned and burned. There was no availability in any hotel in hull and we had to travel back at 1am to leicester to home.