Hilton Southampton - Utilita Bowl

***** Beware - misleading advertising **** I leave this review after discussing with Hilton, they are happy I post this. Please ignore any pictures of the spa in this hotels ad. It is nothing to do with the hotel and comes at significant extra cost. Hilton will be quick to tell you on arrival this is clearly stated in their small print. 2 people using the spar is an additional £75 - £90 each time (so if you want to use the spa on day of arrival and day of departure you can double this!)

Stayed king suite which was very spacious. Lovely bathroom with separate bath and shower. Bath very large. Very comfortable bed. Staff we friendly. One thing they need to improve is ensuring the amenities in the room are refilled. We had to case coffee and milk several times and no one answered phone to help. Small thing but it should be a standard. House keeping need to double check provisions better.

Great stay … would highly recommend

Great breakfast. Nice and quiet.

Do not stay here. There are so many better options. One staff member was great, but another was impolite, rude and not in the least bit helpful. The Expedia advert is misleading, suggesting that the swimming facilities are available with the basic booking. Parking fees are excessive and the car park was chaos. We arrived at the venue and got ready to go to the gym only to find it was closed for refurbishment; we had not been notified. We found a much nicer hotel nearby, the Hilton does not offer value for money, good customer service or a relaxing environment. We checked out after checking in and are pursuing a full refund through Expedia. The Hilton have contunued to take payments from our credit card. The Hiton are refusing a refund even though we have written confiramtion of the offer of a refund as an email written by the duty manager.

Not the cheapest hotel in the area. Gym was under refurbishment so wasn’t able to use. Spa was an additional £39 parking was £5.

In my opinion overpriced £230 plus £5 parking for one guest.

We had a lovely time at the Hilton.We came for the Cricket and found the hotel to be a perfect choice. The Receptionist was very helpful. Room was lovely. We had breakfast and that was really good quality and good value. If your down this way give yourself a real treat and stay at the Hilton West End

Dirty towels left in the bathroom, table on balcony dirty.

Great room balcony on field

A very enjoyable stay. Was over the moon to see a separet gluten free station at breakfast with lots of fabulous options. This made my stay. Thank you

Room wasn’t ready by 3. Bed is not a king, it’s two beds put together so there is a gap in the middle. Only 2 pillows provided. Only 1 towel provided. Shower has a lot of mildew

All was well until we were woken for a fire alarm. Being elderly it was quiet a struggle getting down all the stairs on hotel plus stairs to meeting point in car park. I think it would be a kind gesture for the hotel to offer a free breakfast the next day we really had a job getting back to sleep and it seems it was a false alarm. I’m sure the hotel which had hundred of guests in the car park at 11.30 at night could have done more than an apology popped through the door the following morning. Kind regards Margaret Hasted. Room 109 5:7:2025

Overnight before cruise. Excellent

This hotel is located inside the cricket stadium. I did not know that. It was fine and the rooms were very nice. The breakfast was excellent. It was a little far from downtown and restaurants but that was ok.

Only stayed over night but was really comfortable, had balcony room overlooking cricket pitch ( no game on)

Great

Great buffet for breakfast at a good price

Great breakfast for a good price

Beautiful hotel. My room looked out over the cricket pitch.