Holborn by Flying Butler

We stayed in Flat 3 for 8 nights. In general, a good apartment and location. However, be aware: -Design: 1) This is a 2 stories apartment with tight helical/spiral stairs connecting them. 2) The 2 bedrooms and bathroom are downstair. 3) Bedrooms are tight and there is barely any space to move/walk around the beds. -Service/Amenities: 1) The bathroom sink was clogged, and I had to buy a drain opener product to treat it. 2) There was no tissue paper in the whole apartment for facial or hand use neither in the living or kitchen. 3) There were only 2 toilet paper rolls (not new but used with only few yards left) in the bathroom. My expectation is that someone should do a thorough inspection on the apartment readiness before the check in of next resident to ensure the apartment is operationally fully ready and there is nothing missing on basics amenities.

No escalator or elevator. I did not think about stairs when I book the place. I’m semi disabled.

First unit we received had stained sheets, mold on walls of one of the bedrooms and hallway walls were stained, dog print looking stains on carpet. Dryer did not work and couldn't dry clothes. Reached out to management company and said I did not want to stay the rest of the nights we had purchased and wanted a refund. They said I could not have a refund and that I could either be issued a credit (less than what I paid) to be used at another one of their locations in the UK before March 2024 or they could give me a different unit in same building. Since we were not planning on coming back to UK before March we had to opt for relocation to other unit. The unit we were moved to was okay but still not great. The tenants above had a screaming child and made a ton of noise. We gave up and left a day early and found another hotel and ate the cost. I would never stay at this location ever again. On the way out we saw police investigating a crime that had taken place by nearby. I gave the property a chance to make it right but unfortunately was disappointed in the end.

The apartment was first floor at entrance but ground floor facing from bedroom with plenty of green mold outside the window. The front door at entrance had a code but the lock didn't work so anyone would be able to walk into property if they tried the door. The apartment door top lock broken and safety chain would not stand a break in. Water damage in kitchen. Some areas of painted walls and doors had seen its better days. Furniture kind of outdated if you got a view of "Flying butler" idea how it could have been furnished. No kitchen paper and only two toilet rolls for one week and two persons. Good equipment in the kitchen. Good working radiators, WiFi and TV. Clean and tide! Friendly and supportive ladies who maintained the apartment. Good address and easy to reach by underground or bus.

If you like urine smell then you are in the right place