Holiday Inn MANCHESTER - WEST by IHG, an IHG Hotel

Free and plenty of parking, rooms neat and clean and look new .Very good breakfast and lady serving the breakfast has excellent customer service skills .Only issue is quality of sofa bed very basic and one can get easily bsckpain .

Tom at the front desk was wonderful! Also, young woman who checked me out in the morning (didn’t catch her name) was very warm and friendly. Lovely staff

Lovely staff, very helpful and it doesnt hurt that the food was great

Location is quiet but close to a small mall with a supermarket and easy to get to downtown. However, rooms are dated and bathroom is worn out. We have a water leakage incident in our bathroom late in the evening. Quite a nuisance but the staff acted efficiently and helped move us to another room right away.

Great location nice clean room the bed was comfortable. Buffet breakfast was very nice with lots of options. Staff was friendly and welcoming would stay again.

Great. Staff friendly. Comfortable and clean rooms and fantastic breakfasts. Twn min walk into thw hib of activity, bars and shops.

The guy who checked us in seemed he was on a different planet wasn’t informed of breakfast times the hotel itself is in desperate need for repair lumpy carpets lift out of order and damp and plaster peeling in building lying around corridors. Then to be questioned at breakfast that our room wasn’t our room when it was and someone else had actually used a room number for a free breakfast?

Great stay - all staff were so helpful and friendly- rooms were great - we will be back!!

Hotel was very convenient with oarking included. Breakfast was good. Staff were lovely. Bedroom was very tired. Restaurant lacked atmosphere but food was ok.

Friendly welcome and beautifully clean . Great choice of breakfast items either hot or cold . Comfortable rooms which are lacking plug sockets , only two for the whole room . Overall a nice place to stay .

Clean, easy to get to and friendly staff

Rooms need some update

Perfect

Good rate for a basic hotel staying near Manchester City centre to see family. Rooms are a bit dated & showing their age, positively plenty of onsite parking at the hotel, which is becoming a luxury in Manchester.

Decent value for money, parking good. I'd happily stay there again.

Stayed for the marathon. Rooms were fine. Just a bit tired. Pillows were a bit lumpy. Staff were great and very welcoming.

Checked in after 9pm by Victoria, who led us through the process, answering our questions & offering tips for our stay. I was actually on crutches following a knee injury & she actually offered to change our room to one closer to the lift, which I thought very kind. She was also, our server for dinner the next day, again being very pleasant & attentive. That said, all the staff we came across were pleasant & approachable. As for the rooms, decent & clean, nice walk in shower which was great for me with an injured knee. Downside, room was on the main road & quite noisy at times. Also, noise from corridor was quite disturbing when other guests were returning to there rooms & also room service being delivered early hours. There were no sockets or charger points on the bed side of the room, but enough on the other side. Last little thing was the carpet in the 2nd floor corridor was quite loose & ruffled, probably more noticeable to me because of the crutches. Bottom line, would we stay here again? Yes, we would, good value & free parking.

Great location. 25 min from AO arena

Booked at short notice & given a friendly welcome by receptionist along with all info required. Room was very clean , spacious & bed very comfortable. Plenty of tea & coffee & lots of storage for clothing etc. Bathroom very clean with nice toiletries & plenty of towels. Dinner was tasty with generous portions served with a smile and the Breakfast was delicious with cooked options along with buffet style pastries, fruit, yogurts etc. Would highly recommend staying here & will book again for my next visit to family. Value for money & Thank you to the Staff

Ideally located with nice rooms. Perfect for a business stay