Horsley Lodge Hotel

We booked this stay spontaneously Sunday morning and by 1pm Sunday we were being shown to our room. The hotel was clean and the views surrounding the hotel are lovely. The only issue we had was our long wait for food in the evening, but when we had nothing else to do but go to bed we didn’t mind too much. The breakfast in the morning which was included was one of the best we have had at a hotel. Made even better by being able to sit outside and take in the views.

We booked the Lancaster Suite expecting a luxurious stay, but were extremely disappointed. The "suite" was actually a cramped loft room with a sofa and two tiny Velux windows, making it unbearably hot. Access involved climbing two steep staircases, and I needed help from bar staff just to get our suitcase up. The room had uneven floors, and the bathroom was small, claustrophobic, with dirty grout and a filthy vent that looked untouched for years. Dinner service was forgetful; we were halfway through our main course before the water we requested arrived. The bar toilet facilities were shockingly dirty, which was unacceptable. At breakfast, we were told by reception that it was included in our booking. We ordered from the standard menu, but what we received was incorrect—white toast instead of brown, and cottage cheese instead of cream cheese. We didn’t complain at the time. However, during checkout we were unexpectedly charged £14 for breakfast, being told only one drink and one item were included—something never mentioned by staff. Reception blamed the servers, despite my prior inquiry. I paid without a scene but skipped golf and left disappointed. The website speaks of a “haven of sophistication and comfort,” but based on our experience, the hotel should focus on improving existing standards before chasing lofty visions.

Wish we had longer to enjoy the view and feel the calm atmosphere.

I asked about room service but told they might be too busy so I came down to eat and it was so busy that it was uncomfortable. I asked to change the fries with steak to the truffle fries and was given both and charged in full for a full extra fries when I only wanted one! The menu said the crumble was gluten free but then told that it wasn’t. Room quite noisy.

We stayed overnight with friends. Food and drinks are lovely, very tasty and well priced. Rooms feel dated, light fixture was full of cobwebs, bed was incredibly uncomfortable and cheap and we were awoken at 7am by workmen outside the window drilling and hammering.

Very friendly staff, great food and amazing views over the golf course. Room was spacious and comfortable. We will return

Beautiful place breakfast was amazing

The room lacked basic amenities such as salt and pepper pots, cutting knife and chopping board, no tissue paper or knapkins and1 role of toilet paper. Internet signal was weak and kept disconnected, no etwork coverage in the area for 3 different networks and the phone line was down. No explanation of how to use the sauna was offered. Payment was taken at check in with out us being informed and payment was request again at check out, this lead to a 15 minute delay for us while the hotel organised themselves better.

Hotel fine, restaurant service slow and food very much pub grub

Sanitary bin in ladies toilets was overflowing with feminine products from Friday night, still not emptied Sunday Didn’t get our room serviced on our 2nd night, disappointed Some sort of repairs being carried out at 9am Sunday morning woke us from slumber Food was very good and served piping hot, staff in restaurant and both bar were excellent.

Have to say the staff who dealt with us front of house and I the restaurant, are pretty much the best I have ever experienced. Only downside of anything was kitchen side as waited over an hour for breakfast after ordering

A very enjoyable one night stay. We had booked a junior suite but asked to swap rooms to a different type, with a golf view. The receptionist was happy to oblige and all was sorted swiftly. We were so pleased with our decision as the view down the eighteenth hole and across the surrounding countryside was fabulous. The delicious and plentiful breakfast was freshly prepared and made to order.

I needed a room for a couple of nights around Horsley Village. The Lodge is an excellant location and the rooms are adequate and clean. Wonderfull setting in the countryside

The cottage is charming and great for a family with two kids, but it requires more maintenance and cleanliness. Particularly, the space at the top with the single beds was dusty, I found several flies and spiders. We had dinner with friends at the restaurant, and the food was good, and the service was efficient and kind.

Friendly helpful service in delightful setting excellent

Lovely hotel and venue, a place you instantly feel relaxed and happy to be in!

Lovely room and setting. Very good value. The thing that I really enjoyed was being able to check out on time and then enjoy a relaxed breakfast.

Beautiful setting, lovely cottage and excellent staff. A wonderful stay.

I travel a lot, worldwide and stay on 2*~5*. This being a premium stay was disappointing to say the least. At nearly £200pn, it looked lovely in the photos. Coffee machine not working, no offer to replace! Tap in kitchenette, spraying water all over back wall when used. Not a new issue judging by damage. Set of lights not working on bedroom, Paint peeling from wall in bathroom. All liveable issues but not acceptable when paying premium rates; the details matter! And don’t get me started on dining experience!

Second stay really comfy and well looked after.