Hotel 52 - Stanley

The worst hotel stay I have ever experienced. The staff member who checked us in was lovely and so was the one who checked us out after one night of what was means to be a 3 night stay. However there are staff working during the night and the hotel is a health and safety hazard. I booked to stay there with my son who has complex needs, we were there to visit the beamish museum and it was one of the closest hotels, it also had good reviews so I booked it. The keys to the room were in lock boxes on the reception, I was advised to leave one of the keys in the lock box incase of emergency. However the room door didn’t lock from the inside so if anyone got hold of that other key they could let themselves in. I had to push the arm chair up against the door for a bit of security. We got no sleep at all, there was a door slamming so loudly that our room shook every time right through til after 4am. Large gap at the bottom of our door which allowed cigarette smoke to flood our room, it was disgusting. I had to put a wet towel at the bottom of the door to stop the smoke because the smell was vile. The vent in the bathroom was that filthy it was making a loud buzzing noise which couldn’t be switched off. Tv remote broken etc. I contacted hotels.com at 4am and we checked out the next morning. Staff advised a guest must have been using fire door as a smoking area as its next to the room we were in and that door has to be slammed hard to close it. Hotel from Hell!

Clean good room and good security, decent parking and special thanks to Jeanette for her help

Lovely and clean. Friendly staff good parking

Only stayed one night again !!! but we come back because rooms are immaculate

1

Room was really clean and decent size, with a lovely ensuite bathroom. A great place to stay for a good price, especially if visiting Beamish.

Had a nice stay here. Staff are friendly and the room was clean and tidy. The breakfast was amazing. Thank you

Our room was spotless as were the general areas. Comfy bed. Perfect location for Beamish Museum and some of the local golf courses. A more powerful shower would have been the only improvement for us. Really friendly staff. We would definitely stay here again.

Good place to stay - Rangos was good food at a good priced.

This was a very last minute booking. We were drawn in by the price which was good. No-one there when we arrived but detailed instructions got us in to our room. Very clean and modern double bedroom with bathroom. Help was available by phone but we didn't need it. Nearest restaurant not available Monday/Tuesday when we were there. Just across the road was a Greggs, Dominos and Starbucks. Plenty of pubs/restaurants within a mile/2 mile radius. TV buttons not working and window needs fixing. But on the whole a great place to stay.

I spent 3 days at this hotel with a friend. The hotel was spotlessly clean and the staff were friendly and helpful especially Jeannette. Nothing was too much trouble for her and she dealt with any issues we had . The hotel had a gym but the main areas, such as the bar/ bistro and the lounge was in a separate building to the hotel , which was just outside . This was called Rangos Although the hotel had limited times the reception was open, there were phone numbers we could ring if we needed help, and Jeannette gave me her personal number . She dealt with the issue with our door very promptly and sent someone to show us how to get into our room.. she also explained the remote control only worked when you turn the TV on manually Hotel is near to Beamish museum and we used stanley taxis a lot but then found the bus station and taxi rank were by each other and bus fares are cheap. The only fault we could see is the maintenance of the building , although that wasnt major . Jeanette seemed to be jack of all trades and was good to fix what she can . We had a pleasant stay but did miss having a 24hr reception . The hotel is situated in a housing estate which was very quiet We didn't venture into stanley due to a short stay . But thiank you to all the staff for their customer service and friendliness

The second room we were offered was much cleaner and Parking was great.

Very clean rooms everything was spotless fluffy white towels a very good hospitality tray toiletries were good quality The staff very helpful couldn’t do enough for you always available if needed . The manager gave 110% of everything . We would definitely stay again if we were in the area . Thank you for a memorable stay .

The room was clean and tidy. The blinds were not effective however, once the sun was up. There were also a lack of obvious power sockets in the room. The check in process was efficient and effective although there were no check out procedures.

Could not find TV remote.other from that a great stay.carnt wait for next stay in December.

We have just arrived home after an excellent weekend at hotel 52. The girls in bar and restaurant could not do enough for us, and the food in rango's was very good. The only downside was as the weather was very sunny our rooms were very warm as there is no AC. But that said we will definitely be back.

Lovely and clan hotel great for a stopover

Not a fan of remote reception and booking in but it all went well and I had a good stay.

Value for money. Clean and tidy room. A must for all. Well worth it.

The location of the Hotel is excellent if you are visiting Beamish Museum. The interior of the hotel was very good, the rooms were clean & well presented, as was the bathroom nice white towels, plenty of hot water. What lets it down is the appearance outside the grass was very overgrown & we couldn’t open the window in our room(13) which made it very stuffy, apparently a previous guest had damaged the window lock, but I think it should have been put right straight away Parking was great and the staff on checking in and out were friendly & helpful Would definitely stay here again