Kempfield House Hotel

Never ever again no fan or AC .

WARNING! If you value kindness, respect and good customer care do not stay here !!! The owner Zack was abusive and aggressive. This is a very long review but please read this for your own safety. Especially if you are a solo female traveller !! I booked this stay as a lone female and was mistreated, sworn at and denied entry to the property. Upon arrival I was welcomed by a lovely female bartender (Paris) who checked me in and looked after me. I had an issue with my room which I went back to Paris for help with in the pub next door. She explained to me that although guests check in at the pub she is not the owner and will need to message them to assist her as she can't arrange anything herself. Her phone was having issues and kept turning off suddenly she still managed to get in touch with them and reassure me something will be done once they arrive. Another female guest also turned up to check in during my hour long wait for some help (it was around 10.30 pm when Zac the owner turned up). Zac said he will help the other lady first and then me which I agreed to with no issues. He said this in a very harsh unfriendly tone as if im not a paying customer but a bother to his night. Whilst he was out helping the other lady with her check in next door, the bartender told me he pulled her to one side and got mad at her as he had been woken up from his sleep and he was saying that she should have "dealt with this by now and called him" she explained to him that her phone was having

Have to check in next door at the pub. Parking permits for the street are available for 24hrs at £10. No hair dryer in the room. Did have fans in the room but they just made noise rather than blow air. TV remote didn't work so we were stuck on one channel with an info box on the screen. The shower has two temperatures, hot and scalding. On arriving back to the hotel at around 11.30 we realised there was some kind of kitchen on the ground floor. The place stank of cheesy potatoes, it was pretty grim and after a while the smell started to seep into the room, which wasn't pleasant.

Friendly staff, good shower facilities.

You need to get the keys from the pub next door, I don’t think I saw any staff in the hotel It’s noisy when people are coming into the hotel at night, so not the most restful night sleep, but well priced if you just need somewhere to sleep after a night out

Parking on the street for a fee.

Excellent location, a short walk into town and some excellent cafes and restaurants nearby. Comfortable bed and spacious room, everything clean. Owners very friendly and helpful when we booked in. We were able to purchase a parking permit cheaply and, although parking tricky,we managed to find a space a short distance away. At time of visit there was only one towel hanger; some extra hooks and a shelf for washbags etc would be useful! Overall a very enjoyable stay!

Resepsjonen var i en pub på hjørnet. Den var så møkkete at jeg fryktet for hvordan rommet skulle se ut, og holdt på å snu med en gang. Hyggelig mottagelse av de som ordnet med rom. Rommet var rent nok, med de fasilitetene som var nevnt. Men det er støy fra gaten, gangen og lytt til rommet over. Sengen hadde en gammel, nedligget madrass. Hotellet er sentralt med kort vei til alt.

Good location

Small quirky well equipped room, with nice welcoming tea and biscuits - very nice pub from which you collect keys next door but one. Bed comfy but slightly worn, bedside light did not work. Some noise from outside sounded like a pub or club party but went quiet shortly after midnight. The TV in the room switched itself on automatically at 06:18 in the morning waking me up, so I turned it off at the plug. The hotel itself has a lot of character. It is near the sea and plenty of shops and bars, cafes and so on.

Positives: Location was fantastic. Good shower. Negatives: Price extortionate (due to marathon day I assume). Room was very cold. No heating coming out of the radiators. Fridge was leaking water all over the floor. Cleaners were knocking on the door 15mins before checkout time.

Easy, welcoming check-in next door at pub.

I think I may have stayed in a different hotel to the one advertised on Hotels.com and other websites. Certainly my single room looked nothing like the photographs, it was very small, in need of upgrading (the sockets were coming off the wall), with a thinly mattressed bed squeezed at one end, with a noisy fridge (with a glass door and light on permanently. The wifi didn't work, the bedside lamp didn't work, the light on the wall in the bathroom didn't work, and the shower was similar to something you'd find in a campsite in terms of pressure. It was noisy both from the outside and from the inside, I could hear every time any of the other guests moved around in the room opposite or above. There were no staff on site, and I wasn't going to leave my luggage behind the empty reception desk in the morning. I can find no positives about my stay - I wouldn't recommend it to anyone, and would never stay here again, and it was hugely overpriced for what was offered.

Great sized room with seaview,clean,tidy & comfortable.Perfect location for the seafront & city centre.Friendly & helpful staff..would definitely visit again

Lovely, welcoming hosts,. Nice room and comfy bed. Good availability of sachets of coffee, tea, hot chocolate and snacks.

Clean, comfy, great service, excellent pub downstairs. Will return. Five stars.

The staff are lovely!!!

We couldn’t stay as the whole building had a terrible smell, room was so filthy, carpets discussing, bed hard and horrible and all the furniture had stains. I tried to contact hotels . Com to get a refund as the hotel said that’s what we had to do and I’ve had no response be e yet.

Nice hotel helpful staff

Friendly welcome and upgraded to an absolutely stunning room. Thank you