Leonardo Royal Hotel London City - Tower of London

Very nice hotel, room really clean with plenty of hotel type resources in the bedroom Breakfast was really good and lots of choice The coffee machine in the bedroom was a nice touch if you can get it to work I couldn't One of the afternoon staff we met yesterday and today could have been more helpful and friendly Would we book again yes we would

Very strict on not allowing you in the room before 3pm.without a hefty additional payment which seemed a little petty and grabby

Property is in need of maintenance and updates. Lots of broken components/elements. We moved rooms twice before being given one with all of its critical pieces functioning. The shower/bath faucet was broken in the first and constantly on. The air-conditioning was broken in the second and the room did not have operable windows because it faced the train tracks. We were given a swamp cooler overnight. Even with that, the temperature was 26 C. (In small items, the coffee machine in that room was also broken and there were large dark stains on the carpet.) We were able to move to a third room the second day that had functional climate control and plumbing but not before aggressive and sarcastic comments from the manager on duty that morning when we asked if it would be possible to access the new room before the standard 3pm check-in time (like, 1 or 2pm .....we weren't asking for immediate access) and were told we had to wait until 3. Overall, the whole experience has turned me off from staying at this Brand's properties. This location in London is extremely convenient but there are 4 or 5 other hotels on the same block that probably have newer/nicer rooms that are better maintained for similar rates and customer service staff who are actually interested in customer service.

Ist etwas in die Jahre gekommen. Es hat sehr stark nach Chlor gerochen.

Fantastische Lage.

My family and I spent five nights here during our recent trip to London. Good location close to Tower Hill tube station. All staff were extremely polite and helpful and the breakfast was a great value. The one drawback was the limited hours for families to use the pool including on bank holidays when we were there. Overall, a good stay and would recommend again.

Great structure, large room and comfortable bed. Fast check in and pleasant staff. Close to the subway station and easy access to everything. The view is the most perfect.

Siisti hotelli erinomaisella sijainnilla aivan Tower of Londonin naapurissa. Hiljainen pikkukatu mutta vieressä hyvät yhteydet joka suuntaan. Monipuolinen ja tuore aamiainen hedelmineen ja croissanteineen. Hyvä concierge-palvelu jo ennen majoittumista.

Helt ok.

My stay was fantastic. The beautiful hotel had a great bed, shower, and amenities. There was easy access to taxis and public transportation, along with a clear view of the tower.

Great area with tons of food choices. Right next to a tube station and just a few minutes walk to the Tower of London and theTower Bridge.

All staff are not the same in regards to friendliness.

Fantastisk ophold, vi kommer helt sikkert igen. Fantastisk udsigt, skøn morgenmad, kan klart anbefales.

Tolles Hotel für London-Kurztrip mit Familie, alles gut erreichbar, direkt an der Circle-Line und Tower, sehr ruhig trotzdem im Hotel. Frühstück hat alles, was man braucht, man wird platziert, muss sich früh also nicht um einen Tisch prügeln… Personal super nett und hilfsbereit, viele Angestellte da. Zimmer sehr groß und hübsch eingerichtet, Bäder bisschen älter aber Marmor und ausreichend groß. Minibar im Zimmer gefüllt, zusätzlich Tee, Nespresso und Kekse. Haben uns sehr wohl gefühlt. Danke an die netten Mitarbeiter!

Excelente ubicación. Hotel bonito. Muy buena atención. Todo fluyó fácil y en paz. Cuarto con buen tamaño. Todo muy bien. Regresaré.

This our third stay as a family of four. Staff are always great, breakfast is amazing and such good value for money. Hotel is very clean. It’s really accessible for people and the tube is more or less next door after having a long day walking around London we are always thankful for this!!

From check in until we left it was a chilled, happy and worried free experience. The staff is super friendly and helpful. Our bedroom was very comfortable and clean. Had an amazing view out of our window. Paying for breakfast was totally worth it… lots of variety to choose from. We were celebrating our anniversary, the hotel had a lovely gesture to have some treats, wine and a card congratulating us. The spa was very nice, staff very friendly and installations clean and functional. The bar is nice and the cocktails well made. Nothing bad to say about this hotel at all! Great location (next to the tube)

Et udmærket hotel

Great location, clean & great customer service.

Absolutely amazing hotel! I would totally recommend. We had a great view from our window of tower bridge. The spa/swimming area is lovely. All staff were so friendly and helpful.