No.31 Castle Gate

Very helpful staff clean and tidy room

Excellent clean room . Excellent location for shops and restaurants. Close to the river

The room was dirty, thick dust on parts of the skirting boards, dirt and hairs down the sides of the fridge. The glass in the bathroom was full of toothpaste ,the mattress was so hard and uncomfortable and at £154.00 for the night with no breakfast or parking (didnt realise until i'd paid ).sorry but won't be staying again.

Lovely rooms but booked two and got one, staff tried to assist but we had already settled down to sleep as it was late in the next day. Only paid for one I the end.

property always feel safe in and lively building only one thing shower gel there wasn’t any

Everything was fine

Handy for town, large rooms and facilities. Not spotlessly clean but better than other places and nothing to worry about.

Suitable

Nice, clean and handy to get around Newark. Rooms are big and plenty of space, no issues whatsoever. Will book again.

Terrible Experience. Arrived but could not get in as the codes would not work on the key pads into rooms. Rang to get new codes and the didn't work either. Finally managed to get into the room and it was a disgrace. Very clearly the room had not been serviced since the last guest. Bed was all over the place with furnishings and dirty towels thrown all over the floor. Toilet was full of urine and faeces, dirty towels thrown on the floor. After a long day work everything you do not want to turn up to. How this place has the rating it has is beyond me, I would avoid at all costs.

Very nice, good location

Parking issue unloading luggage. Room was good.

The property is not a hotel, it’s a building with a bunch of apartments or rooms with no staff. There is no parking and it’s challenging with any luggage. We ended up parking at the city lot 10 minutes walk away. We had major challenges getting Ubers as this is a small town and most Ubers we got we had to wait 20 minutes plus. The room itself was nice and clean and close to town. Overall I would not recommend to anyone who plans to drive there with luggage.

Easy access for surrounding area, walkable to town. No car parking, however NCP is only 5 min walk and gated at night.

31 Castle Gate gave us a very clean and comfortable 2 night stay . Private and quiet accommodation clear instruction re parking facilities. Easy access to shops, cafe and relaxing meal/ drink in the evening sat by the canal. Initial access wasn't granted by the code given but a very quickly answered call gave us access for the stay. Thank you to Daniel - very helpful and he also checked in with us to make sure access was ok . Would use the accommodation again .

Like the security for the rooms, the facilities and being able to put an evening meal together rather than paying to eat out. Also as i currently work in Newark it's very handy for that. Not to be put off but it's also very handy for shopping, eating and drinking also both the train stations ate within walking distance with Castle Station closer than Northgate. No doubt i'll be sraying again soon.

Lovely stay in a very nice room, small kitchen/lounge and bedroom, very comfortable and quiet. Well furnished and equipped and in a good central site.

Very central for local transport links, evening entertainment, restaurants and shopping all within a few minutes walk.

Ok, the positives. We were in Magnus suite which was warm & spacious with a comfortable bed. The kitchen appliances were nice & looked fairly new. The building is very well located for the town and is opposite the Registry Office. But If you are arriving in the pouring rain & dark as we did at 4pm this place is very difficult to find, not sure even the locals know it's there! Black plaques on black doors are not easily read & we walked past it at first. There's no parking, which we were aware of and you are given suggestions where to park, one of which is free overnight. This is a pub and easily missed if you are in a flow of traffic. We eventually found a car park 5 minutes walk away & reasonable for 24 hours. We found we were able to get into the courtyard but not the suite! It's a press button pad and after several attempts we rang the help number, need to press the buttons lightly. Once in, soaked through, all we wanted was a cup of tea, no tea bags, Luckily we had taken 4 tea bags just in case, but could only have the 1 cup. Washed up the mugs, no drying up cloth, and the wash up liquid container was sticky &less than half full. Also a dirty serviette on the table. The bathroom is small there's a heated towel rail but the loo seat was a bit skewiff. The toiletries were well used! In the morning a shower, but shower gel container was empty! The plug thing wouldn't stay down in the sink, we found a pebble stuck in it. Attention needs paying to the cleaning!

The room was filthy, looked like it has been used and mattress were only tied up to make things seem alright. Floor had earings and dirts from previous stays, drawers were misplaced like someone was in the room previously. There is some “mysterious” wooden door in the bathroom which is locked and can’t be opened, which I couldn’t actually tell what was behind it, but it was pretty freaky. In addition, kitchen unit looked dirty and dark with no light to be turned on(lamp was burnt). After all that the room didn’t even have an inside lock while the way to enter was a passcode!!! (Anyone who recently stayed there could break in easily), felt really unsafe. I didn’t stay there more than 10 mins and I had go searching for another place to stay in the middle of the night.(when I “checked in”) Anyways, terrible, unpleasant experience