Novotel London West

The stay was good but it is so incredibly difficult to get your security deposit back.

The hotel itself was excellent, all of the staff were as well. The room was clean, spacious and the complimentary drinks were a nice surprise and well used. There was also a small supermarket in the hotel, I didn’t use it but it was a great addition. There was however a huge convention happening in the hotel so services like restaurant menus were reduced, it would have been good to have been made aware of this ahead of my stay as I could have made other arrangements. Check in was also very hectic because there were hundreds of people in the hotel, but I didn’t have to wait long. I had planned on having a drink in the bar with some friends I was meeting but couldn’t use the bar because it was so busy due to the convention, we had to meet elsewhere. Parking is available but the spaces are very small, it was busy but this may have been due to the convention, it was £28 for the night.

Maria made us feel right at home after a seven hour flight. She was so accommodating, the best! The hotel is only a few blocks from the Hammersmith station only 5-10 minute walk. The beds were comfortable and the maids did a good job. Very safe area with several restaurants. Visit La Petite Bretagne, the crepes are to die from! Only concern was that that Comic Con began on Friday before we left and it was too packed to enjoy the lobby or bar area. Would definitely go back.