The Bell Hotel Thetford by Greene King Inns

The Staff were great It's in a good location In need of upgrade

Very old, the windows doesn’t close old shower all rusty and dirty

Our shower did not work and after reporting it nothing happened. My wife and I both had to go without a shower after her park run. We had both advised the reception. Once at 7am and again at 9.40. They just said we will report it and no offer of another room to shower in. The bar staff were great.

Perfect for what I wanted. Clean, good sized room, welcoming and efficient check in too.

I meeded an overnight stop en-route to an event in the area. The location, price and car parking options first attracted me. On arrival I was greeted courteously and made very welcome. The staff were all very professional, but also sympathetic and obliging to a small additional request I had. The room was comfortable and clean, and a good size. Bathroom and Bed both of good standard. Ideally located for an all too brief look around the Town, the Hotel has its own charm, history and character. I would definitely go back.

It was awesome! The food was great! We stayed in Room 29 (the haunted room) but no spirits were playing except for hiding the TV remote control which we found under the bed on the old fireplace step!!

Food was amazing and all staff were very helpful

Great historic hotel. Nice bar too. Lovely river and beautiful little Thetford is nearby. A must for Dads Army fans.

At old wing right above bar area. Steep rickety stairs. Sloppy noisy uneven floorboards. Window view of churchyard cemetery next to main road. Otherwise working shower and plenty of power sockets. Floor slope to one side of room and two steps to bathroom. Not sure how an infirmed person will cope but then unlikely to make up stairs.

Very friendly staff

Arrived late after 12 hour flight and 2 hours drive, given the only room left but obviously vacated by previous guest with damp towel on bed, bin not emptied, etc. Had to wait another half hour before I could go back in the room. Management should not just rely on computer update but walk the walk to ensure rooms are ready for guests.

An older pub type hotel that is well maintained. Friendly staff. Excellent food and a good pub feel.

Old building with loads of charm . Staff really friendly and efficient .large room , lovely bed .Evening meal very nice and excellent breakfast . Plenty of free parking. Only issue was poor shower . Would certainly stay their again .

Authentic 13th century creakiness.

Room was in average condition, no fridge in room, window didn’t close completely. Shower/bath water combo didn’t work properly, the bath tap water didn’t turn off while using the shower.

Liked the fact it was individual

OK place to stay - friendly and helpful service - steeped in 'Dads Army' memorabilia. Probably in need of a lick of paint here and there.

Nice friendly welcome and helpful staff, good food Great Breakfast.

Check in was a good experience. The lady was very friendly and helpful. The only detail she got wrong is that we’d booked two single rooms and she was under the impression we’d booked a single and a double. She looked again and corrected herself. She gave us the keys and one of the rooms was a double….. we paid for breakfast up front when booking. At checkout, the lady (a different one to the previous) tried to charge breakfast for one of the rooms - the double we were given. I explained that we’d already paid up front for breakfast and that I would show her the email as proof. She didn’t want to see the email and told us not to worry about it. I can only gather from this that the lady who checked us in, still gave us a wrong room, despite me telling her we’d booked two singles, hence why we were asked to pay breakfast for one of them. Anyway, the lady took the keys and we were gone. Two hours later, I received a phone call from the lady asking where the room keys were. All very odd. I reminded her that she took them from us at check out. She said she’d have another look for them. We never heard anything back. As for my room, there was dry urine on the back of the toilet, the soap dispenser was completely empty, the bathroom door did not close, as the door was too big for the frame (clearly moved or warped over the years), the mattress was lumpy and windows drafty. Breakfast, however was lovely - couldn’t fault it.

The room was very tired probably fitted out in the 70s. The shower did not function properly so asked the onsite manager what could be done. She moved us into another room which was better but still in need of a make over. Asked the new manager there was a problem with the cleanliness of the room and she promised this would be done. It wasn't. Waited 45mins for our food to arrive in the evening and was told they had a party of 20 in no apology. This is our second Green King holiday we have had this year and both hotels were the same. Very very tired and the management does not seem to care. We shall not use them again