The Franklin London - Starhotels Collezione

Loved our 6 night stay! The staff are amazing & the hotel well appointed & in a lovey area. We would definitely return here for our next London visit!

Not a hotel that deserves 5 stars. Friendly service at check in. But that’s about it. Breakfast was understaffed. A bottle of sparkling wine was promised in the room at arrival. No sign of it. A kind of hotel that wants to be ‘boutique’ but fails completely.

Fantastic hotel and service

lovely staffs, home warming welcome

Had a great time

Hôtel was nice and staff were also very helpful thank you

Sensational hotel, International competence and service. My GF and myself have a new favourite in London and this is it. (we are from London)

Nice hotel and extremely clean and well located, but air con not working in room - it was like a furnace. So hard to sleep, USB charger also not working so phone didn’t charge.

It was a boutique style hotel , small but quiet . The only thing I didn’t like was they had us to pay additional fee for extra bed for my 8 years old daughter,but never provided extra bed !!! I was not happy to pay this fee as we had already prepaid through Expedia for our stay . The breakfast was OK , it was not a buffet with not mush options .

Elegante, curato nei dettagli con staff cortese e prepatato. Zona tra le migliori di Londra

Nice Small Boutique Hotel, we enjoyed our stay, the property is beautiful but was a lil disappointed with the size of the suite. Location wise its amazing as Harrods and other shopping options are literally on 10 mins walk.

Room was very dark .

Quaint hotel off the Brompton Rd. Very quiet. Only elected to stay and take meals in London as we thought the price too steep and there were literally hundreds of eating places nearby. Staff extremely courteous and prompt. Room would probably need an upgrade as issues with sink ( reported) and the lighting was too dim for our liking but overall we had an extremely pleasant stay

Nice hotel in perfect central yet quiet location. Friendly and welcomming but breakfast and bar staff seemed quite rookie and untrained

I have stayed in many high-end hotels, and this was the hotel I felt the most comfortable and the service was impeccable and the food outstanding.

Gggg

I stayed in the Franklin for one night. They upgraded the room with my Hotels.com gold membership. The room was really nice and clean. However, the bottle of Prosecco that was supposed to be included was nowhere to be seen. I also had the pre bought breakfast option for roughly 40 GBP. I was told when I checked in that I had the full English Breakfast included. To my surprise, next morning when having breakfast, they said that I only had the continental breakfast included. That option was only 30 GBP so much less than I paid. I pointed that out and I asked the server to confirm that I only had the Continental breakfast included. She confirmed that it was the case. At check out, I specifically mentioned the lack of the bottle and the breakfast. They were really apologetic but I don’t think it’s ok for a five star hotel to miss out on these things.

Eu simplesmente amei nossa escolha para ficar em Londres , funcionários extremamente educados e tudo muito limpo e perfeito!

We got off to a rocky start and finish here. The reception is at a massive table that is really not conducive to dealing with the paperwork for check in. The check in process also seems unnecessarily long and complicated. Our room was quite small, but very nice and the bottle of fizz and chocolates was a nice touch. We had breakfast included with the room, which we had both mornings - the presentation of the little pastries is very beautiful… all seemed well until checkout. Honestly, the staff must already know they’re going to be in an argument, because they are defensive from the outset. We had ZERO incidentals, but I was presented with an £80 settlement figure to pay. When I asked for the details, they were strangely unable to print the bill AND refused to let me see their screen. I demanded a breakdown and they gave me explanations such as ‘room cleaning’ (which was never mentioned at any point) and £2 extra for ordering WATER at breakfast, because evidently water isn’t included (although also never mentioned). It was absolutely the most annoying, frustrating, deliberately misleading experience I have had at a hotel in a very long time. In the end, the woman at reception basically said - we have your card details, so we are charging you and we’ll email you the receipt… WHICH THEY STILL HAVE NOT DONE… from my September stay. It really left a bad taste and `I would absolutely not stay here again.

great hotel!