Warbrook House Heritage Hotel

Parking was easy and safe. The double room was small and it would be advisable to check with the hotel to ensure you get a decent sized room. On our last morning there was no water for washing or shower. I had to find a receptacle and carry water to the room from the pantry in order to wash and flush the loo. I know this was beyond the hotels control but it was awkward. I asked for a refund and was given £28 pounds. The ambience to the place is lovely as is the surrounding parkland. Staff were very good. Just a sad set of circumstances took the edge of our visit. We would consider returning but on the proviso the room was to our needs.

Waitress made the stay and she has been promoted to reception which is not a bad thing as the receptionist had a sour manner. Bar man had no customer service either. A wedding venue, empty and void of warmth and customer care but very pretty.

Beautiful hotel. Excellent stay and wonderful grounds and peaceful. Lovely breakfast and enjoyable but only feedback would be that a few more options on the continental breakfast would have been nice. And coffee machine made warm coffee not hot. Overall I would definitely stay again, staff were so nice and our room was just amazing. Loved this hotel. Thank you for a lovely stay. We will be back to stay again.

Our room, whilst having a double bed in it was such a peculiar shape that the person sleeping on the right was bang up against the wall with the smallest of gaps at the bottom of the bed making it interesting if you needed to get out with someone in bed on your left. Fundamentally it’s a single room with a double bed in it. The bathroom shelf hung out beyond the top of the toilet seat when lifted meaning that the toilet seat was at a jaunty angle. Breakfast on the Monday morning was not up to the usual standard. The buffet ran out! Yes it was topped up on request, but pay attention please. Having our plates removed mid meal by a staff member who had a pile of other customers dirty plates in her hand was an interesting method. One could consider more training is required in customer service. The reception staff, as always, were lovely as are the staff in general. This is I believe the 6th time we have stayed at the Warbrook. We were a little disappointed on this occasion although we will stay there again

Breakfast was great. Hotel was clean. Staff excellent. The Plumbing in our room was under standard, tap dripping and sink blocked, shower pressure very low and water temperature tepid, window sash broken, blocks of wood used to keep window open. When reported the plumbing was informed that the plumber did not work weekends

We stayed in one part of the Grange , which needs refurbishing. Not the main hotel or even the main grange building. The curtains were old , the bathroom shower unit needs descaling. The bedroom wardrobe and other furniture looked old. No safe , insufficient hangers . The bed had a very plain white duvet cover , not even a cushion or runner with a bit of colour . The external door to the building and window sills were rotten and door wouldn’t close, it didn’t feel secure. We had dogs with us so appreciated that we couldn’t be in the main house but the photos on the website of a Grange Room did not look like our rooms . Very disappointing as it was a treat for my friend celebrating her milestone birthday which I’d mentioned to the hotel beforehand and had asked them to put some kind of birthday greeting in her room . There was nothing . On the plus side , the amenities were fine . Two bottles of hair/body cleanser . Plus soap added the following day . Tea/ coffee was provided and two individual biscuits on each day . The pet facilities were nice, a comfy dog bed and a large food bowl and we appreciated being in the ground floor . The grounds and main house were beautiful and even the Grange looked nice from the outside but not our building. However, the food each evening was very good, and the breakfast and the staff were lovely and helpful. We had a nice time but expected the accommodation to be a little bit more up to date.

Nice hotel, good rooms in the main hotel but beware of being allocated the annex which is a bit like a local community hall and not great. Lovely grounds to walk in.

Nice facilities and friendly staff. The shower was quite arkward and the water pressure was low. There was also a lot of background noise from some equipment. But, overall a good stay.

Very good value, nice room just a little walk from the restaurant and bar

Got put in another building a few hundred meters from the main building. Was like a ghost town! Bed was more like a single bed room was freezing cold with only a small electric heater to warm the room up. Went to reception and said the room was not good enough. Moved into the main building room was a lot better. Heating was blasting until 23:00 and no way to turn it off so this room was too warm. When getting a shower in the morning the drains stuck of sewage.

Very good staff - Excellent room & location peaceful. Good range of evening meals

Was comfortable

room not very clean

Excellent team including Mandy on reception who explained we’d booked a room in The Grange (separate building), when we asked she offered an upgrade for a small extra fee, to the main house and showed us her favourite room (gorgeous view of park & ducks behind). Sanya in the restaurant was excellent- food was superb too. Advil at breakfast was great. Lovely comfortable room. Very happy. Thanks team!

Great place

Stayed in one of the Grange Rooms, average layout, bit damp when you first walk in but it was fine once I opened the door for a little bit. A map at Reception would be helpful as it took me about 10 minutes walking around trying to locate the room. Only info I received at the main Reception was that the room was downstairs. Tub in the bathroom is a nice touch, didn't have Breakfast in the end so can't comment on that. Had a good sleep though the building was quiet overnight.

The staff were, as always, courteous, helpful and welcoming

Everything was as I have staying at this venue. Fine no complaints. Suits me.

Room was not clean and someone had used the toilet and not flushed Room very tired needs up darting

Certainly not 4 stars