Sheraton Addis, a Luxury Collection Hotel, Addis Ababa

Hotel is splendid. Staff, grounds, facilities, restaurants are wonderful. Must stay here if you have high taste.

Dining options and beautiful grounds. Quiet old so electricals could do with upgrades.

Simply an amazing stay for our honeymoon. Extremely welcoming, attentive and friendly staff. The property, ambience and amenities are outstanding, and the food was great both in quality and variety/options. We stayed for one night only, as we had a 24h stopover in Addis. We definitely would want to come back!

This is he best hotel in Addis Ababa. It’s located in the heart of city so most of the major attractions are just a few minutes away by car. The breakfast buffet experience is second to none - I felt like royalty. The price is expensive but I recommend anyone who can afford it to stay at this hotel at least once in their life.

It was an amazing stay at this hotel. The location, staff and the service was fantastic!!

Comfortable, beautiful

Very nice facility, outdoor and well equipped gym, great restaurants and superb room service. Super comfy and refreshing.

They did a good job of treating my friend and his wife in their special day : their wedding. I was told about the delicious cake you made for them for free. Thanks

One of the best luxury place we ever stayed. Service and staff ⭐️⭐️⭐️⭐️⭐️

A great place to stay at.

Prices are high.

Amazing property and facilities

A wonderful, beautiful hotel and the staff are excellent.

Maravilhosa

Great.

Great

처음으로 아프리카 방문하는거라서 긴장되고 걱정되었는데 Sheraton Hotel에 머무는 기간동안 편안함과 안정을 누렸습니다. 하루에도 수차례 방응 정리해주었고 호텔안을 다니다가 마주치는 직원들은 항상 밝게 웃으며 인사해주었습니다. 시설이 약간은 오래된 느낌도 있었지만 건물의 스타일과 전빈적인 분위기가 나름의 고풍스러움과 편안함을 선사했습니다. 다른분들의 경험을 참고하여 아침식사 패키지를 미리 확인하여 오해가 없게하였고, 손님이 와서 미팅을 해야하는데 공개된 장소는 어수선해서 곤란하여 마지막 하루는 4층에 있는 Executive Lounge를 이용하기위해 $55(USD)추가로 지불하고 업그레이드 하여서 점심식사, 저녁식사를 제공받는 서비스를 이용하고 미팅도 진행했습니다. 아침식사는 1층에서 뷔페스타일로하는 패키지가 이미 가입 되었지만 4층에서 식사를 이용했고 오믈렛등을 요청하면 동일하게 준비해 주므로 편하고 조용하게 4층에서 식사를 하고 그곳에서의 숙박을 마무리했습니다. 공항셔틀이 있어서 너무 편하게 공항을 오고간것도 좋았습니다.

I did my reservation through Expedia. At check-in the receptionist forgot to take the deposit. I thought that it was made automatically when I did my reservation online. I then decided to have my breakfast. A lady asked about my room number. Everything was fine so far, until I signed the check. The waiter told me that I didn’t have any credit at the hotel. I wasn’t sure about what was happening. I told him that I already checked in. He looked at me and went to talk to his superior. Since that moment all the staff was looking at me as if I did something wrong. All eyes were on me as if I was about to escape, and for what? A plain breakfast of less than 30 USD.! At the moment I was leaving, the same lady who asked about my room number, took the phone and called one of the waiters. He immediately came running after me. He said Mum something is wrong, and that I should follow him to the reception. I never felt so humiliated in my life. I went to the reception and the receptionist apologized and asked for my credit card and proceeded with the deposit. The waiter was still standing there as if he was escorting a thief. Later on I went for a walk inside the hotel and passed by the pool and when I tried to enter the pool, someone from the hotel told me that I have to pay to get inside!!!!. He was so rude that I didn’t even have time to explain that I was a guest. The management has to review the staff behavior, except for the receptionists who were very nice and helpful.

Elegant hotel with excellent service.

After room service They don’t take out their food trays and glass out all day long and night in our room. Also they didn’t change the bedsheets until we asked them repeatedly.