Ibis Marseille Centre Euromed

Personnel accueillant, hôtel très bien placé à proximité d'une station de tram pour facilement se rendre dans le centre de Marseille.

Personnel très professionnel. Chambre propre. Restauration de bonne qualité

We stayed for 1 night at the Ibis Marseille Centre Euromed. We were happy with our stay; we arrived before 2pm check in but leaving our bags was not a problem; they were stored safely. Check in was quick and efficient. Staff were friendly. There is an area to work in the reception and a restaurant/bar but we didn't use these so cannot comment. There is a free water dispenser in the reception area which was handy. Our room on the 6th floor was quiet, spacious and very clean. The bed was large and comfortable, the shower was excellent and the air conditioning was functional. Only 2 gripes; another pillow would have been excellent (although I guess we could have asked for another!). Secondly, there is parking at the nearby QPark Espercieux which gives you a discounted rate of 25EUR/24hrs. We emailed ahead of time to advise that we would like to take advantage of this; all we had to do was email the car reg to the hotel and everything would be taken care of. On arrival to the car park, our reg was recognised by ANPR and we parked and exited without issue; the snag - being charged full price (46EUR) at check in. However, when we realised this and brought it to the attention of the staff, a refund was immediately credited to our account - the sign of good customer service - problems occur, but when they do they are dealt with efficiently and courteously. I have no hesitations recommending this hotel and would happily stay again!