Atitlan Oasis Eco Hotel and Spa Kaalpul

A magical spot! Totally secluded with stunning views of Lake Atitlan. Alexis is extraordinarily kind.

The steps to some of the rooms are daunting. Wonderful place with a terrific hostess in Alexis. One of a kind place quiet and relaxing.

Avoid at All Costs – A Nightmare Experience at Atitlan Oasis Eco Hotel & Spa Kaapul I booked a stay at Atitlan Oasis Eco Hotel & Spa Kaapul for December 30th to January 1st, expecting a relaxing and memorable New Year’s celebration. The hotel was listed as available across multiple booking platforms, and I reserved their “Design Room,” anticipating a great experience. However, what followed was an absolute nightmare. At 2:00 a.m. on our check-in day, the hotel contacted me via WhatsApp to inform me they were canceling our reservation. Yes, you read that right—2:00 in the morning. Thankfully, I was awake to see the message. I immediately told them this was unacceptable and explained the impossibility of finding alternate accommodations during peak New Year’s season. Instead of offering any solutions, they coldly responded with, “Sorry, I can’t do anything. Please don’t come to the hotel because there won’t be a room for you. Ask Expedia for a refund.” I was in complete shock. Their lack of responsibility or care was appalling. I asked the hotel to help find alternative accommodations since they were canceling at the last minute, but they simply refused, claiming it wasn’t their problem. So there I was, at 3 a.m., scrambling to contact Expedia, on hold for hours, trying to get my refund and find another hotel in the middle of peak season—all because this hotel failed to honor its

This is a very beautiful hotel! We really enjoyed our stay thanks to Alexis and the amazing staff!

Wonderful,magical time in this beautiful hotel, I recommend this hotel to everyone

José and Alexis’ service was impeccable from the start to the finish of my stay. All of the comforts you could ask for at an eco-conscious establishment are here- you’re asked to get in touch with, and respect, nature. Two wonderful pups, Gina and Gucci, roam the property but can be contained if you’re not a cute pup person (but who isn’t?) Obviously, this hotel is pet friendly. Only accessible by a lancha (boat), you’ll achieve the peace and quiet you’ve been craving, and wake up/fall asleep to the sounds of Lago Atitlán. Private swimming area, nice bar/restaurant area with gorgeous views. The most important thing about this hotel is that it’s blessed by the Maya of the region, maintaining the sacred nature of the lake and respecting its natives. I was honored to be shown, by José, the Mayan altar that sits at the top of the hotel.

Good staff an it’s super clian

From the moment we arrived; we enjoyed every second there. The hotel is on a private property so the only ones at the hotel are the employees and the guest so we felt safe. The hotel is so beautiful; they really keep the concept of the Oasis by not having wifi and tv so the guest can literally just enjoy the view; the sound of all the birds; and just relax without the distractions of technology. The food… omg it was AMAZING. We tried every single option on the menu and we were blown away. Everything was delicious including the hot chocolates. If you let Alexis do her thing; you won’t be disappointed cause she knows what she is doing with the food and drinks. Jose; one of the employee there is the man! He took care of us from the moment we landed until we left. Very kind man; he answered all of our questions about Guatemala Culture and always made sure we felt at home. Overall we loved it here and definitely will be coming back. We enjoyed it; from meeting the hotel pets; from getting to know the employees to just enjoying the oasis; we loved it.

Beautiful hotel. It is very isolated and the only way to come and go is by boat. The staff were very friendly and accomodating. The food was ok, but a little plain for the price.

La comida y atención de primera

A stunning oasis literally. Food and staff and property were all amazing. Thank you to Jose for taking such good care of us. Don’t hesitate to book. We were in awe of the beauty of this property and staff!

L’hôtel tombe en ruine, la patronne se cache … Nous étions les seuls clients pendant tout notre séjour, et voilà pourquoi : Pour le prix demandé et sans petit déjeuner, Il n’y a pas de wifi dans tout l’hôtel, La chambre n’est pas nette, Plus de papier toilette après un jour, Une savonnette ridicule, pas de body wash ni shampoing, Pas de sèche cheveux, Pas de téléphone pour demander de l’aide, Les chambres ne sont pas faites, ni nettoyées ni les draps changés même les serviettes de toilettes ne sont pas changées, Pas de TV ni radio, Pas de pantoufles ni peignoir Pas de chauffage ni climatisation Certaines lampes sont défectueuses dans la chambre, Le parking est payant Vous êtes prisonnier et dépendant du bateau de l’hôtel, qui vous sera copieusement facturé si l’envie de quitter l’hôtel vous prend. Cerise sur le gâteau, lorsque vous payerez la note, vous serez facturé de 10 % supplémentaires pour paiement par carte. Et bien sûr on ne vous le dit pas. Passez votre chemin…

Mala experiencia a la llegada, posterior todo mejoró pero podrían ofrecer un mejor servicio

Hotel is a unique experience but only if you’re looking for something very remote and quiet. They seem to intentionally not advertise the fact that the hotel is only accessible by boat, has no wifi, and costs a lot of money to take the boat to get anywhere else. If they properly advertise these things, then they will get the right audience. Instead most guests seemed upset by this. Onsite breakfast is local and decent, but the rest of the food options are not good.

Falta de mantenimiento en general Pocos atractivos Nada de actividades recreativas

The staff and service are second to none. The setting is outstanding.

The treatment of the staff was mediocre at best, doing the bare minimum to have the best stay. Clean and cooking staff were good though.

Very nice experience

La vista panorámica al Lago Atitlan

Me gustó lo ecológico que es el lugar, la comida estupenda, la vista espectacular. Dispuesta a regresar